Conduct Specialist (Compliance Manager)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

About the Role:

As a Conduct Specialist, you will be responsible for the supervision of our Sponsored Model clients. This will include periodic reviews, assessments, and remediation of our clients’ conduct frameworks. The role reports into the Senior Conduct Manager.

Key responsibilities:

• Performing conduct assessments on clients relating to products, fair value, customer support, and customer understanding (including vulnerable customers).
• Identifying potential areas of concern that may impact Currencycloud and suggesting remediation steps where appropriate.
• Document findings in concise reports that clearly identify risk areas and next steps.
• Making recommendations regarding the nature of the client relationship based on the review findings.
• Conducting follow-up reviews and assessments to monitor progress of remediations.
• Presenting findings to senior stakeholders as part of Currencycloud’s risk management framework.
• Supporting the creation and review of relevant conduct policies, procedures, guidance, and training.
• Supporting with the delivery of both internal and external training.
• Working closely with the wider Conduct Risk team to incorporate conduct findings into the overall assessment of external client risk.
• Supporting the wider regulatory team with internal client enquiries.
• Engaging in continuous knowledge development regarding relevant regulation, industry best practice, tools, and techniques.
• Assisting with any other tasks or responsibilities as required by the business to meet evolving needs and priorities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Associate: Minimum of 5 years of work experience 

Preferred Qualifications

• 8 or more years of work experience
• Minimum of 2 years’ experience working in a Compliance role or similar.
• Good knowledge of FCA regulations
• Strong verbal, written and interpersonal skills including stakeholder management
• Excellent written and verbal communication skills.
• Proven ability to communicate effectively with all levels of management, auditors, and regulators.
• Structured and well organized, ability to prioritize multiple tasks and to bring open projects to closure.
• Ability to meet deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to influence others.
• Well-developed analytical and problem-solving skills. 
• Ability to assess issues and produce analysis based on data.
• Excellent team working skills, ability to manage competing priorities, and attention to detail.
• A good understanding of the FCA handbook.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.