Concierge & Sales Professional

Job Description: PCC -Sales

Position: Patient Care Coordinator -Sales
Location: ClearSight Lasik and Lens, Plano, Texas
Reports to: Center Director

Want to work at one of the Best Places to Work in the DFW? Our staff just recently recognized us as one of the best places to work in the DFW by The Dallas Business Journal!

Overview: ClearSight LASIK and Lens is seeking a dedicated and results-driven Sales Team Member to join our team. This role will focus on driving sales performance and enhancing patient satisfaction within our center. The ideal candidate will have a strong sales background, exceptional customer service skills, and a passion for delivering outstanding patient care. This role provides support to the Center Director in achieving clinical, financial, and organizational goals, while fostering a culture of precision, humility, and exceptional service. The Patient Care Coordinator ensures seamless delivery of vision correction services in collaboration with the Center Director and clinical team. 

Adheres to company Core Values:

Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble. 

Benefits:

Great pay

PTO-Paid Time Off

Medical Insurance Plan

Certification Reimbursement

Gym Membership

Free LASIK 

Key Responsibilities:

Meets Sales Performance:

Drive sales initiatives to meet and exceed monthly and yearly revenue targets.

Promotes a culture of sales urgency and patient satisfaction. 

Maximizes our branding, “20/20 or It’s Free” and “Financing Guaranteed,” to excel in Lead to Exam and increase sales. 

Collaborates on sales metrics and develops strategies to improve performance across the team.

Collaborate with the Center Director to implement effective, aggressive sales strategies and promotions.

Monitor and report on sales trends, identifying growth opportunities.

Promotes and supports CoManagement and community outreach efforts. 

Strengthens relationships with referring providers and community stakeholders. 

Other duties as assigned.

Upholds Patient Satisfaction:

Ensure high levels of patient satisfaction through exceptional service delivery and care.

Promotes a Team Culture and Concierge Service Approach. 

Ensures the patient experience from initial contact through post-operative follow-up, ensuring a seamless journey.

Implement and manage patient feedback systems to gather insights and improve services.

Resolve patient concerns effectively and promptly to maintain a positive reputation.

Remains current on relevant issues, practices, laws, policies, and procedures. 

Operational Excellence:

Supports the Center Director with all sales department logistics and needs. 

Ensures Team Culture, Accountability, and Continuing Education:

Adheres to the company's core values.

Assist in recruiting, training, and mentoring staff to foster a high-performing team.

Participates in staff development and continuing education. 

Promote a culture of teamwork and accountability, encouraging staff to achieve sales and service goals.

Collaborates with the Billing, Clinical, and Revenue Departments :

Provides input on and executes strategies to achieve clinical, financial, and organizational goals in collaboration with the Center Director.

Participates in staff development and continuing education in all insurance and billing-related needs.

Supports the Billing Department with all billing and collections efforts.

Promote a culture of teamwork and accountability, encouraging staff to achieve sales and service goals.

Required: 

Travel to other locations for training or meetings as required. 

Adhere to the company's core values and serve a culture of service. 

Take charge of complex projects and situations with a calm and composed demeanor. 

Collaborates effectively with department staff based on workflow and priorities. 

Promote and participate in ongoing education and training. 

Communicate effectively with all team members, surgeons, and administrative staff. 

Ability to work and excel.

Commit to participating in strategic initiatives and special projects as needed. 

Complete relevant department certifications within the designated timeframe.   

Complete and comply with all OSHA and HIPAA certifications.   

Demonstrated ability to perform in a fast-paced environment.

Proficient in Microsoft Office Suite and experienced with EMR/CRM software.

Commit to a full-time position, working five days a week, with flexibility based on business needs on weekends. 

Flexible to be on call for all emergency-related needs. 

Qualifications: 

Bachelor’s degree required, ideally in Business Administration, Healthcare Management, or related field. MBA or MHA preferred. 

Minimum of 2 years of experience in a healthcare or ambulatory surgery setting.

Proven track record in strategic planning, financial management, and operational optimization. 

Strong understanding of healthcare regulations, accreditation standards, and patient safety protocols. 

Exceptional interpersonal and communication skills with a focus on collaboration. 

Strong computer and organizational skills, including intermediate knowledge of Word, Excel, PowerPoint, and Google Drive or similar cloud-based file management systems. 

Excellent communication skills, both verbal and written. 

Values Alignment: Demonstrated commitment to core values – Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble. 

Exempt / Salaried Position & Commission

Reports to: Center Director 

Why Join Us? At ClearSight Lasik and Lens, we are committed to providing top-notch eye care and transforming the lives of our patients. As a PCC, you will play a crucial role in our mission, ensuring that both our sales and patient satisfaction objectives are met while working in a supportive and dynamic environment.

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