Concierge

We are looking for hands on, knowledgeable hospitality professional to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown.

Duties

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Provide a high standard of service to all hotel guests, anticipating and proactively attending to guest requests and enquiries.
• Assist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms when required.
• Coordinate luggage delivery and storage, ensuring baggage is handled promptly and securely.
• Assist with group arrivals and departures, including luggage coordination and guest assistance during their stay.
• Arrange transportation, restaurant reservations, tours, and local activities on behalf of guests.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.
• Deliver guest amenities to rooms as required and assist with VIP arrival preparations.
• Liaise with local activity providers, transport operators, and service partners to coordinate bookings.
• Maintain the cleanliness and organisation of the concierge desk, driveway, car park, luggage trolleys, ski locker and guest equipment.
• Ensure the concierge and guest service areas are organised and ready to support daily arrivals and departures
• Communicate effectively with the Front Office team and other hotel departments regarding guest requests, messages, and operational updates.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual

Systems & Procedures

• Accurately record and charge guest accounts for activities, transport, or services arranged.
• Ensure all bookings made on behalf of guests are recorded correctly in the relevant systems.
• Follow hotel procedures regarding billing, supplier charges, and documentation.
• Report damaged equipment or maintenance issues that may impact operational costs.
• Suggest any improvements that could be made to improve existing systems and procedures.

Customer Services

• Deliver personalised service that meets and exceeds guest expectations.
• Anticipate guest needs and provide proactive assistance wherever possible.
• Provide accurate and helpful information about the hotel, facilities, and local area.
• Respond promptly and professionally to guest enquiries, requests, and concerns.
• Assist with VIP guest arrivals and provide additional support where required.
• Encourage guest feedback and assist in resolving service concerns using positive problem-solving.
• Treat guests and colleagues from all cultural backgrounds with respect and professionalism.
• Maintain a welcoming and professional presence in all guest interactions.
• Support the promotion of hotel packages, special offers, and services

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Effective time management
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Self motivated and enjoy working autonomously
• Friendly and engaging
• Co-ordinate various tasks simultaneously
• Excellent English communication in written and verbal.
• Clean police record

You must hold the rights to work in New Zealand

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

• We offer competitive pay with benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor - travel the world with us!
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.