Concierge

Position Overview:

The Concierge is a newly created position at our Barrie Building Centre, reporting directly to the Property Manager. Serving as the first point of contact for tenants, visitors, and contractors, this role represents The M Group with professionalism, warmth, and strong operational awareness. The Concierge supports daily site operations by managing building access, coordinating visitor flow, responding to inquiries, and assisting with on-site logistics as needed, while helping maintain a safe, organized, and welcoming environment that aligns with company standards, safety protocols, and client service expectations.

Key Responsibilities

Greet and assist tenants, visitors, vendors, and contractors in a professional and courteous manner, serving as the primary point of contact at the building.

Monitor and control building access in accordance with established safety and security protocols, including managing visitor logs, contractor sign-ins, and badge issuance as required.

Coordinate contractor arrivals and direct trades to appropriate work areas while supporting delivery schedules and elevator bookings (where applicable).

Communicate site updates, notices, construction timelines, access changes, and temporary disruptions to tenants in a clear and timely manner.

Respond to tenant inquiries, manage incoming calls and emails, and escalate concerns to the Property Manager or appropriate parties as needed.

Report site issues, safety concerns, or incidents promptly and support the resolution process.

Maintain organized and accurate records of visitor logs, site communications, contractor lists, permits, and schedules.

Assist with document tracking and prepare basic site-related reports as requested.

Work in compliance with the Ontario Occupational Health and Safety Act (OHSA) and The M Group’s health and safety policies, taking every reasonable precaution to protect personal and workplace safety.

Report hazards, unsafe conditions, incidents, or injuries immediately and participate in required health and safety training, inspections, and continuous improvement initiatives.

Qualifications & Skills

High School diploma or equivalent required.

Minimum 1–2 years of experience in a concierge, front desk, customer service, or property operations role preferred.

Experience within a construction site or property management environment considered an asset.

Strong communication, interpersonal, and customer service skills, with the ability to interact professionally with tenants, contractors, and visitors.

Demonstrated conflict resolution skills and the ability to remain calm and solution-focused in high-traffic or sensitive situations.

Strong organizational skills with attention to detail and the ability to manage multiple tasks in a dynamic environment.

Proficient in basic computer applications (e.g., email, Microsoft Office) and comfortable maintaining digital logs and records.

Comfortable working in an active construction environment and adapting to changing site conditions.

Reliable, punctual, and able to exercise sound judgment while maintaining confidentiality and professionalism at all times.

Why Join the M Group?

Flexible work arrangements

A supportive team that values growth, well-being, and community

Opportunities to work across diverse real estate projects

Company events, learning sessions, and leadership opportunities that make work meaningful

About The M Group:

At The M Group of Companies, we believe in creating strong communities by investing in people, places, and potential. As a diversified real estate and property management organization, we’re proud to foster a workplace where integrity, support, and meaningful impact thrive.

When you join our team, you become part of a dependable group of professionals who care deeply about the work we do and the communities we serve. We’re committed to your growth and well-being, offering a collaborative environment that values respect, steady leadership, and doing the right thing together.

Whether you’re building your career or bringing years of experience, we invite you to grow with us and help shape the future of property, people, and possibility.

How to Apply:

Please submit your resume and respond to the questions in the application. Applications will be accepted until the position is filled.

Accessibility & Accommodation:

Thank you for your interest in The M Group of Companies. Only those applicants who are selected for interviews will be contacted. We are committed to providing equal opportunities for persons with disabilities. Accommodation is available at all stages of the recruitment process, at the candidate’s request.

Use of AI in Recruitment:

Please note that your application and any related materials may be reviewed using AI-enabled systems to assist with the screening process. These tools are used to support, not replace, human decision-making. If you have any concerns or questions about this process, please let us know.