Concierge Ambassador

AccorHotel

Udaipur, RJ, India permanent

Posted: March 18, 2026

Required Skills

Job Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Welcome and assist guests, ensuring a professional and personalized service experience.

• Provide information about hotel facilities, services, and local attractions.

• Arrange transportation, airport transfers, tours, and other guest activities.

• Assist with restaurant reservations, entertainment bookings, and event arrangements.

• Coordinate guest requests such as luggage assistance, room amenities, and special arrangements.

• Manage guest messages, parcels, and deliveries efficiently.

• Maintain guest preference records to enhance personalized service.

• Ensure the concierge desk and lobby area remain organized and presentable.

• Collaborate with hotel departments to ensure smooth service delivery.

• Handle guest inquiries, feedback, and concerns professionally.

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or Tourism.

• 1–3 years of experience in Front Office, Concierge, Guest Relations, or Customer Service within the hospitality industry.

• Strong communication and interpersonal skills.

• Good knowledge of local attractions, restaurants, and travel services.

• Ability to multitask and work in a fast-paced environment.

• Basic computer skills and familiarity with hotel systems (PMS).

• Professional appearance and strong customer service attitude.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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