Computer Systems Analyst I

Netsimco, a Saalex Company is seeking a motivated and detail-oriented Computer Systems Analyst I to join our on-site team in Newport, RI. This role provides first-level technical assistance to end-users, supporting desktops, laptops, mobile devices, and general network access issues. The ideal candidate must have strong communication skills, a customer-service mindset, and hold an active CompTIA Security+ certification. This is a great opportunity for someone looking to grow their IT career in a structured and secure technical environment.

Position Type: Full-Time

Salary: $65k-$70k annually (depending upon experience)

Work Location: Full-Time onsite

Work Schedule: 8am-4:30pm five days per week

Key Responsibilities:

• Provide on-site technical support for end-users experiencing hardware, software, and connectivity issues.
• Respond to and resolve trouble calls in a timely and professional manner.
• Set up, configure, and maintain workstations, printers, and other peripheral equipment.
• Assist with password resets, user account support, and system access issues.
• Document all support activities and contribute to technical documentation and user guides.
• Escalate more complex issues to Tier 2/3 support teams as necessary.
• Follow IT policies, security procedures, and organizational protocols.
• Maintain a clean, organized, and secure workspace and equipment are area.
• Other duties as assigned.

Working Conditions:

• 100% on-site position (no telework).
• Standard business hours; some flexibility or extended support may be needed based on mission.
• Must be able to lift and move equipment (up to 30 lbs) as needed.
• Work performed in a secured, professional office or data center environment.

Requirements:
Required:

• Active CompTIA Security+ certification (required).
• Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.

Desired:

• Familiarity with Active Directory, Exchange/Office 365, and remote access tools.
• Previous exposure to DoD, defense, or secure IT environments.
• Additional IT certifications (CompTIA A+, Network+, ITIL).

Security Clearance:

• Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Education:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred)

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan