Compliance Coordinator

Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Compliance Coordinator!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Compliance Coordinator is responsible for supporting the regulatory compliance activities of the legal department, primarily with a focus on supporting the product stewardship program as part of a team of product stewardship representatives. This position will be responsible for reviewing and responding to customer requests for product stewardship documentation, interfacing with both internal and external customers, and working with compliance management to address those customers’ expectations on a timely and professional basis.

Duties and Responsibilities: :
• Research customer requests for regulatory compliance documentation and identify the most effective solution or response.
• Generate Product Stewardship Declarations or other templated regulatory reports as needed to support customer requests.
• Respond to internal and external customers with effective and timely communications and appropriate documentation.
• Provide excellent customer service to internal and external customers to ensure a great customer experience, including writing and verbalizing appropriate explanations of the product stewardship program and resolving any issues, errors or discrepancies that may arise.
• Analyze complex requests or complaints to determine when to escalate those situations to compliance management for further guidance.
• Maintain accurate record-keeping of customer requests.
• Assist in identifying and implementing new product stewardship program opportunities, policies, and processes.
• Perform additional tasks or projects as assigned.

What it takes::
• Bachelor’s degree or equivalent work experience
• 2+ years of office support or customer service experience
• Strong customer service focus, excellent interpersonal skills, and an ability to work independently and in a team environment
• Excellent communication skills and strong sense of urgency
• Proven ability to prioritize and complete multiple assignments
• Detail-oriented
• Willingness to independently search out solutions to new or unique opportunities
• Flexibility to adapt to new or changing processes, policies, compliance requirements or tools
• Working knowledge of product stewardship regulatory requirements such as RoHS, REACH, Conflict Minerals, a plus but not required

Preferred:
• Proficiency in Microsoft Word and Excel
• Experience with various software solutions such as Microsoft AX and Salesforce

What's in it for you::
• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.