Complex Service Desk Analyst
Datacom
Posted: March 23, 2026
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Quick Summary
Develop your skills into the next level of support as a Complex Service Desk Analyst in our Service Desk team. This role is for Datacom Internal Applicants.
Required Skills
Job Description
This role is only for Datacom Internal Applicants
About the Role
Here’s a fantastic growth opportunity to develop your skills into the next level of support as a Complex Service Desk Analyst in our Service Desk team!
As a Complex Service Desk Analyst, you’ll be handling more in-depth technical queries, seeking out solutions across different teams and contributing to improving the existing Knowledge base.
You’ll work with a team of close knit, like-minded people, who rally each other through the highs and lows! You will continue to support the team by jumping on the phones, when necessary, like during a major outage, and you’ll be happy to show your colleagues how they might approach a solution differently, providing timely feedback and guidance.
Responsibilities include:
• Providing in depth technical support via telephone or email
• Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer
• Privileged access admin and project support
• Liaising with internal and 3rd party resolver teams – coordinating outcomes
About you:
To be successful in this role, you’ll have an amazing track record in the Level 1 space, and be able to show us:
• Excellent communication and written skills
• A positive attitude, where taking initiative is second nature to you
• Forward-thinking problem-solving skills - you see a dead end as an opportunity to explore more options!
• An understanding of ITIL service delivery methodology and service desk
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