Complaints Investigator

Confidential

Tyne And Wear, United Kingdom Agency contract

Posted: March 31, 2026

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Quick Summary

To investigate and resolve customer complaints in a financial services remediation programme, managing customer cases from allocation to final outcome, and assessing eligibility and customer detriment, applying structured remediation and complaints processes.

Required Skills

Eligibility Assessment Evidence-Based Decision Making Written Communication Financial Services Remediation Redress Case Handling Customer Records Review Transactional Data Analysis Customer Detriment Evaluation Structured Methodology Compliant Documentation Robust Auditable Outcomes Plain English Explanation

Job Description

Source: freelancermap — View full description on freelancermap →

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