Complaint Management

“The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide.

With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally.

Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility.

We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission.

As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”

Are you passionate about quality, problem-solving, and driving continuous improvement? Join us at Bosch Amata Plant as a key player in our Complaint Management team, where you’ll work closely with suppliers, internal teams, and global systems to uphold world-class quality standards.

🔧 Primary Function

You will lead and support complaint management activities, drive 8D reporting excellence, and ensure that all quality and safety requirements are met. This role is ideal for candidates who enjoy analytical work, cross-functional coordination, and continuous improvement.

🎯 Key Responsibilities

• Manage complaint handling processes aligned with KPIs.
• Drive action plans to achieve key performance indicators related to Supplier and Customer Related Incidents (SRI/CRI).
• Monitor and follow up on supplier 8D reports with focus on quality and on-time closure (SupplyOn for 8D reporting.
• Maintain updated work processes in compliance with Bosch Quality Management Systems, ISO/IATF16949, and safety/environmental standards.
• Coordinate competency development and maintain 100% skill matrix penetration.
• Support internal and external audits, including Corrective/Preventive Action (C/AU) closure.
• Participate in safety activities and continuous improvement projects assigned by the Head of Department.
• Utilize SAP for monitoring quality-related processes.

📚 Qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related fields.
• >5 years of experience in quality control within automotive manufacturing or related industries.
• Strong understanding of Quality Management Systems (ISO/IATF16949, ISO9000, ISO14001).
• Training in core tools: APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, CSR.
• Good English proficiency (speaking, listening, reading).
• Strong computer skills: MS Excel, Word, PowerPoint, Outlook

✨ Why Join Us?

At Bosch, you’ll be part of a global organization committed to quality, innovation, and continuous improvement. You will work with experts in quality management and play a crucial role in ensuring customer satisfaction and operational excellence.