Complaint Investigator
Collabera2
Posted: April 3, 2015
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Quick Summary
Collaborator is responsible for investigating and resolving customer complaints in a fast-paced environment, utilizing strong analytical and problem-solving skills to identify root causes and implement effective solutions.
Required Skills
Job Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Perform evaluation of returned customer complaint samples by appropriately documenting observations and analytical results.
Author and verify laboratory investigation reports.
Ensure that all instruments/methods are compliant and meet all requirements.
Communicates and works cooperatively with peers.
Accurately records own data and results in a timely manner and in compliance with appropriate quality standards.
Routinely keeps supervisor informed of progress and any observed problems or issues.
Has own data verified in a timely manner and verifies data, protocols and reports for others in a timely manner.
Has ability to draw conclusions from the technical data and to resolve problems.
Follows, understands and complies with company SOP’s and policies on cGMP’s and safety.
Maintains a clean, safe and organized lab area.
BS degree in Science or equivalent; with 3-5 years of experience preferred. OR MS degree in Science or related field; with 1-3 years of experience preferred.
Experience in technical report writing and/or complaint investigations preferred.
Experience in data verification, CAPA investigations and compliance to GMP/GLP standards.
Has basic computer knowledge; use of Word, Excel and Power Point.
Has problem solving abilities. Good organizational skills.
Excellent communication (oral and written) and interpersonal skills.
Can function as a team player.
Must be able to prioritize projects and meet tight deadlines.
Use good judgment and make sound decisions.
Needs to be adaptable and maintain the ability to be flexible in an ever changing and challenging environment.
All your information will be kept confidential according to EEO guidelines.