Complaint Engineer

Anchor Point Technology Resources, established in 2004. Our corporate office is located in the heart of Indianapolis, Indiana, with locations in Cincinnati, OH and Louisville, KY.  Anchor Point is a locally owned WBE.

At Anchor Point, we will work closely with you to gain a precise understanding of your business so we can deliver the best solutions. Our staff of IT professionals is available to conduct technical screenings to ensure that only the most technologically proficient candidates are presented to you. We recognize that even the most technically skilled individual may not have what it takes to fit in your organization. Therefore, we also take great care in screening individuals on their non-technical abilities. Through progressive thinking, creativity and technical expertise we are able to match the perfect resource to your need.

​JOB SUMMARY: 

Analyze design related complaints, evaluate product (component) returns, complete root cause analysis on returns, complete engineering investigations and write a technical report.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

Analyze design related complaint codes (read the complaint codes and evaluate, research and combine like items)

Complete engineering evaluation and root cause analysis on returned parts (parts that failed in the field) – figure out why they failed

To complete engineering evaluation – will need basic knowledge of metals/plastics/welding/electronics/assembly (failure modes)

Complete engineering investigations (including risk management)

Write a technical report for the investigation

Applies technical competencies in somewhat difficult situations

Identifies technical problems and provides root cause analysis

Shares technical knowledge with others in the team

Generates detailed, high quality technical documentation (attention to detail)

Completes assigned tasks on time with minimal supervision (self-motivated)

Uses existing tools and best practices to report and track process metrics

Ability to effectively communicate and interact with customers, team members, and various technical disciplines

Informs others proactively about developments or issues that affect their work, and their ability to meet commitments

Uses collaborative communication style to negotiate win-win outcomes

Tends to be seen as original and value-added in brainstorming sessions

Understand detail design drawings, schematics, specifications and bills of material (BOM’s)

This role does not have supervisory responsibility

EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:

· AS or BS Degree (preferred by not necessary) or Equivalent Technical work experience

· 4+ years of engineering experience, or comparable experience (Quality engineering, Design Engineering, Complaint analyst, technical writer)

· Strong organizational and communication skills

· Proficient problem solving skills

· Strong interpersonal skills with the ability to work collaboratively with others in a team environment

· Working knowledge of Microsoft Office (excel, word, databases, internet)

· Experience in the medical device industry is preferred

· 2+ years working in cross functional teams consisting of discipline specific engineers, or comparable experience

· Fundamental knowledge of manufacturing process.

· Experience in regulated medical device manufacturing and design.

All your information will be kept confidential according to EEO guidelines.