Community Support Worker

CSW (Community Support Worker)

Location: Edmonton and surrounding area

Schedules Available

Day: 7:00am–3:00pm (6 days on / 3 days off)

Evening: 3:00pm–11:00pm (6 days on / 3 days off)

Overnight Awake: 11:00pm–7:00am (6 days on / 3 days off)

Temporary Casual: Minimum three shifts per month

Role Summary

This Community Support Worker role reports to the Program Supervisor, offering support for older adults with complex health and well-being needs, including individuals transitioning from extended hospital stays (often spanning multiple years) into community-based settings.

The work is hands-on, structured, and responsibility-heavy. Employee provides personal care, safe transfers, incontinence support, medication administration, and high-quality observation and documentation.

The role requires strong clinical awareness, critical thinking, and the ability to recognize early health or behavioural changes that may signal escalating risk or the need for intervention.

You will support individuals who experience periods of acute mental health instability, requiring calm presence, consistency, and sound judgement to maintain safety, dignity, and stability in the community.

The Support Environment

Individuals supported in this program may present with:

Mobility limitations and elevated fall risk

Incontinence and daily peri-care needs

Complex medical histories with recurring or fluctuating health concerns that may impact mental health stability

Periods of acute psychosis, agitation, or behavioural dysregulation

Swallowing or feeding safety considerations requiring careful meal preparation and pacing

Rigid routines, heightened environmental sensitivity, or fixations that impact daily functioning and stress levels

What You’ll Do

 Complex Personal Care & Mobility Support

Provide daily showering, toileting, peri-care, continence care, and hygiene routines with privacy, consent, and dignity.

Support safe transfers and mobility, using consistent techniques to reduce risk and maintain independence where possible.

Medication Administration & PRN Awareness

Administer scheduled medications and document accurately in accordance with policy and care plans.

Demonstrate strong understanding of PRNs, including indications, monitoring expectations, and behavioural or health implications.

Observe, document, and communicate medication effects or concerns promptly.

Health Observation, Early Detection, and Escalation

Monitor and track baseline and changes in:

Mood, affect, thought patterns, agitation, aggression

Energy, sleep, appetite, pain indicators, and overall presentation

Emerging patterns that may indicate health or mental health destabilization

Use sound judgement to escalate appropriately to Supervisors, on-call supports, or emergency services when required.

Psychosis-Informed Support & Safety

Provide calm, structured, and consistent support during periods of mental health instability.

Apply de-escalation strategies and therapeutic communication to reduce risk and prevent escalation.

Manage safety risks including falls, behavioural incidents, and self-harm risk using approved safety plans and protocols.

Environment, Routine, and Predictability

Maintain an organized, supportive environment that promotes regulation and stability.

Follow established routines and expectations that reduce distress and support emotional safety.

Support healthy boundaries while adapting to individual needs and triggers.

Documentation & Coordination

Complete thorough documentation including narrative notes, symptom tracking, incident reports, and trend awareness.

Coordinate appointments, follow-ups, and communication with external health providers in collaboration with the Program Supervisor and on-call team.

What Success Looks Like

You identify and document subtle changes before they escalate into crises.

Medications and PRNs are administered safely, consistently, and accurately documented.

Personal care is delivered professionally and respectfully, even during challenging moments.

You maintain structure and calm during mental health instability without escalating power struggles.

You know when to manage independently and when escalation is required.

Who This Role Fits Best

      This role is well-suited for applicants with experience in:

Acute care, long-term care, or supportive living environments

Hospital-based support or mental health units

Community disability or mental health support roles involving medications and personal care

Roles requiring high observation standards, strong documentation, and comfort with complex health presentations

Required Skills & Experience

Demonstrated experience providing hands-on personal care and supporting mobility and transfers

Comfort supporting individuals experiencing acute mental health symptoms and behavioural escalation

Strong observation, documentation, and follow-through skills

Sound judgement in crisis or risk scenarios and ability to escalate appropriately

Ability to prepare meals safely with awareness of swallowing or feeding considerations

Assets (Strongly Valued)

Experience with medication administration and PRN workflows

Background in environments requiring close health and behavioural monitoring

Training or experience in mental health support, de-escalation, or crisis response

Experience supporting individuals with rigid routines, environmental sensitivities, or complex behaviours

Education in Human Services, Disability Studies, Psychology, Social Work, Community Rehabilitation, or related fields

Compliance Requirements

Active Alberta Class 5 Driver’s License

Clear Alberta Driver’s Abstract

Standard/Intermediate First Aid with CPR Level C

$2M Alberta Auto Insurance Liability coverage

Clear Criminal Record Check with Vulnerable Sector (within 5 months)

Clear Intervention Record Check (within 5 months)

Physical Requirements

Able to perform lift assist with the individual in care (to perform safe transfers and mobility)

Ability to walk and stand for extended periods

Bend, kneel, crouch, and maintain balance to reduce fall risk

Perform repetitive tasks and detailed documentation

The Perks

Career growth within a growing organization

Technology-supported care workflows with mobile access

Cornell University TCI (Therapeutic Crisis Intervention) training

Ongoing professional development

Strong supervisory and on-call support, complex care is never done alone

We thank all applicants for applying; however, only candidates selected for an interview will be contacted.

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