Community Support Specialist

NeoWork

Philippines Remote permanent

Posted: March 5, 2026

Quick Summary

We are seeking a Community Support Specialist to join our team, providing friendly, professional, and timely support to our subscribers, customers, and social media followers via email, phone, and live chat. The ideal candidate will be able to troubleshoot issues and improve our support processes in a customer-centric manner. The role involves responding promptly and professionally to inquiries, with a focus on providing accurate and compassionate assistance.

Job Description

We are looking for a Community Support Specialist to join our team. In this role, you will be the first point of contact for our subscribers, customers, and social media followers, providing friendly, professional, and timely support across email, phone, and live chat. You will play a key role in ensuring our community has a seamless and positive experience, while helping to troubleshoot issues and improve our support processes.

Key Responsibilities

• Respond promptly and professionally to inquiries via email, phone, and live chat.
• Provide compassionate, clear, and accurate assistance to community members.
• Troubleshoot technical issues and resolve problems efficiently.
• Collaborate with the community team to identify trends and improve support processes.
• Maintain a positive and welcoming environment for all participants.

Requirements:
• Excellent communication skills, with the ability to engage with empathy and professionalism.
• Strong problem-solving abilities and technical aptitude.
• Highly organized and detail-oriented, able to manage multiple inquiries simultaneously.
• Comfortable working in a fast-paced, dynamic environment.
• Team player with a proactive and solution-oriented mindset.

Benefits:
• Gym Allowance
• Paid Time Off (PTO)
• Health Maintenance Organization (HMO) coverage
• Extra Holiday Pay

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