Community & Social Growth Specialist

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀

We’re looking for a remote Community & Social Engagement Specialist to champion ClickUp’s voice across Reddit and our Verified Community. You’ll operate at the intersection of community, growth, and brand, ensuring ClickUp shows up where it matters most: in the threads and forums where people are researching tools, asking questions about our product, and sharing work management solutions.

Your mission is to make these conversations more valuable by providing helpful answers, sharing insights, and building lasting relationships that position ClickUp as a trusted voice. This role is an opportunity to turn engagement into a growth engine, shape how people discover our product, and foster a vibrant, loyal community of advocates.

Key Responsibilities

• Participate in Reddit, Facebook and Verified Community threads and adjacent subreddits and communities where users are seeking work management, productivity, and AI-forward solutions. Provide helpful advice and position ClickUp as a solution when appropriate.

• Own ClickUp’s presence across social channels by joining relevant conversations, correcting misinformation, thanking advocates, and supporting users.

• Test and manage native Reddit posts and comments, including AMAs, polls, and discussions, to encourage authentic and meaningful engagement.

• Regularly review engagement results and adjust tone, frequency, and social community targeting based on performance.

• Collaborate cross-functionally with SEO, content, and support teams to align messaging and priorities.

• Moderate and support ClickUp’s Verified Community online forums and advocacy platform, ensuring a safe, educational, and engaging environment.

• Nominate customer marketing referrals from within the Verified and social communities.

• Collect and escalate product feedback and trends to product and leadership teams.

• Maintain community guidelines and ensure discussions remain constructive and on-topic.

• Manage and create content for the Verified Community home space, building relationships with members to drive engagement and advocacy.

• Act as a ClickUp brand specialist and trusted voice within the Verified Community, hosting occasional AMAs or virtual events (no in-person event planning or hosting required).

• Develop and execute strategies to build awareness and foster a vibrant super user community.

What You’ll Need

• Deep familiarity with Reddit culture, tone, etiquette, and what drives trust in different subreddits.

• Proven experience growing or engaging online communities—ideally with a background in content, marketing, or community management.

• Experience hosting and moderating online community forums.

• Ability to create engaging social and community content tailored to different platforms.

• Understanding of basic PR and brand voice principles.

• Demonstrated success building and nurturing super user communities.

• Exceptional writing and communication skills that translate into approachable, human, and authentic language.

• Ability to navigate criticism and negative feedback with resilience and professionalism.

• Comfort working cross-functionally with SEO, content, and support teams to ensure responses are accurate and valuable.

• Ability to work toward clear objectives, learn from what’s performing, and adjust engagement tactics based on results.

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws.

• If you are a European Job Applicant, see our privacy policy for further details.

• If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].