Community Operations Subject Matter Expert

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Subject Matter Expert - Community Operations serves as a trusted advisor to prospective and current customers as well as internal OpenGov teams. The Subject Matter Expert leverages technical and subject matter expertise to guide clients through product evaluations and business value demonstrations. This role requires strong analytical and problem-solving skills to adapt solutions and resolve customer challenges. The Subject Matter Expert works independently on varied and complex assignments while collaborating with cross-functional teams.

Responsibilities:

• Work with members of the Sales, Professional Services, Research and Development, and Customer Success teams as an integral part of the OpenGov ecosystem.

• Conduct in-depth discovery sessions to assess customer needs and pain points.

• Prepare and present product demonstrations that highlight efficiency improvements and strategic benefits.

• Prepare and present product demonstrations in context of "As Is" vs "To-Be" customer process.

• Build Technical Champions amongst prospective customers.

• Lead technical evaluations of OpenGov solutions.

• Identify and build proof of concepts.

Requirements and Preferred Experience:

• Bachelor's degree or equivalent experience

• Minimum of 5 years of experience in any of the following areas: Public Works, Community Development, Planning, Permitting, Utility Billing, GIS.

• Strong technical acumen and experience leveraging Software.

• Knowledge of ERP modules such as General Ledgers, Budgeting, Accounts Payable, Payroll, Purchase Orders, Fixed Assets, Procurement, Grants Management, Tax, Utility Billing, and Purchase Cards, is a nice to have.

• Up to 25% travel

• This job is located in an OpenGov Office

Compensation:
$100,000 - $110,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.