Community Operations Specialist - Tokyo

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full SOC 2, HIPAA, GDPR, and EN18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud AI is building the next generation of intelligence infrastructure and interface to capture, extract, and utilize intelligence from what you say, hear, see, and think.

• Define the next-gen paradigm for human-AI interaction within a fast-growing AI/Tech company.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What you will do

• Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.

• Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams.

• Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap.

• Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events.

• Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem.

What we are looking for

• 1+ years of experience in a customer-facing role such as community management, social media management, or technical support.

• Native Japanese speaker with professional fluency in English or Mandarin.

• A genuine passion for and curiosity about AI, software, or consumer technology products.

• A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems.

• Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment.

Preferred Qualifications

• A Natural Community Builder: demonstrated passion for online communities, whether through personal projects, volunteer moderation, or as an active, helpful member on platforms like Discord, Reddit, or other forums.

• Curious and Analytical Mindset: possess a knack for identifying patterns in conversations and are driven by a desire to understand the "why" behind user feedback, even without formal data analysis experience.

• Resourceful Problem-Solver: clever and adaptable, able to think on one's feet and confidently navigate ambiguous situations to find solutions independently.

• Exceptional Communicator: excellent ability to translate complex technical ideas into simple, clear, and empathetic language for any audience.

• Fast Learner: tech-savvy and show a high aptitude for mastering new software and tools quickly, with or without prior direct experience with platforms like Zendesk or Jira.