Community Operations Contractor

Collabera2

Austin, TX, United States permanent

Posted: June 9, 2017

Quick Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Community Operations Contractor. The ideal candidate will be responsible for identifying and escalating trends and errors across all workflows, providing empathetic customer support, and tackling inefficiencies. The successful candidate will have excellent communication skills and a strong work ethic.

Job Description

At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base.

· Identify and escalate any relevant trends and/or errors across all workflows

· Provide empathetic and thoughtful customer support when responding to user inquiries

· Raise visibility and tackle inefficiencies in workflow processes

· Enforce our Terms of Use and identify relevant trends

· Investigate and provide support to users who are unable to access their accounts

· Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment

· Ability to stay motivated while performing repetitive work

· Ability to learn workflows and policies quickly and apply this learning to workflows

· Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity

· Excellent written communication skills

· Strong understanding of various software programs, Microsoft Office, Outlook, etc.

· Must be willing to work weekends

All your information will be kept confidential according to EEO guidelines.

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