Community Manager II, Indonesia and Malaysia, VALORANT

Riot Games was founded on the principles that putting players first leads to exceptional experiences. Since the launch of League of Legends in 2009, millions of players around the world log in each month to connect through our games and the music that brings them to life.

As a Community Manager II on the VALORANT Publishing Team in APAC, you will execute campaigns, support efforts, and roll-out projects that support the VALORANT community in Indonesia and Malaysia. Additionally, you'll manage the publishing of direct-to-player communications, including social platforms, and content for players.

You'll uphold best practices, including Player-First communication standards, working within Riot's social ecosystem to contribute to thoughtful content. You will work with a team of player experts in Community (across social, influencer, PR and events), executing playbooks and strategy to grow and nurture a healthy community for VALORANT in Indonesia and Malaysia.

You will report into the Publishing Lead, VALORANT SEA of the team.

Responsibilities:

• Collaborate across Brand, Creative, Influencer, Social and PR teams to champion player-first ideas and help build campaigns and strategies that support goals at the global and local level

• With oversight from the Publishing Lead, assist with the creation and execution of the communication strategy for VALORANT players, including through social platforms, while serving as a forward-facing advocate and contact for the community of players in Indonesia and Malaysia

• Partner with the VALORANT global Publishing team to escalate player needs and provide visibility into specific behaviors and trends

• Serve as the voice of players to global Publishing teams throughout campaign marketing and live service operations

• Provide insights and recommendations to support meaningful engagement with players and strengthen Indonesia and Malaysia’s VALORANT community

Required Qualifications:

• 3+ years' experience working in and managing online communities - including social media, digital marketing, and influencer strategies

• Strong understanding of regional/cultural landscape and gaming communities in Indonesia and/or Malaysia

• Experience with community best practices, including communication strategies, user acquisition, and driving users through the funnel

• Hands-on or strategic experience with creating and executing Social Media and Influencer campaigns

• Experience collaborating on projects from kickoff to execution

• Experience localizing campaigns for audiences around the globe

• Strong familiarity with gaming culture and player communities

Desired Qualifications:

• Experience working with in-house and agency creative production teams

• Experience developing custom community activations

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!