Community Manager

At Maryland Management, your career can grow as fast as your ambition. We’re proud that 90% of our Regional Management Team has been promoted from within, and that more than 80% of our Community Managers started in leasing roles. If you’re driven, people-focused, and ready to learn, this is where you can start—and grow—your career in property management.

About Us

Founded in 1949, Maryland Management owns and operates more than 45 apartment communities with over 10,000 homes across Maryland and Florida. We’re passionate about providing quality housing, exceptional resident experiences, and opportunities for our team members to thrive.

Job Description

A Community manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.

There are four core categories of responsibilities:

Management

Maintain the physical and fiscal assets of the community

Complete all resident move-ins, move-outs, transfers and renewals

Inspect vacant apartments to ensure rental readiness and perform move-out inspections

Supervise and motivate onsite personnel to achieve the operational goals of the property

Liaise and collaborate with regional and senior management

Ability to professionally resolve resident and employee issues

Attend court, as necessary

Uphold and enforce all company policies, processes, and procedures

Perform other duties as necessary to meet the needs of upper management, residents and the property

Leasing

Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies

Conduct tours of the grounds of the community and show apartments to prospective residents

Sell the community over the phone/internet to convert leads to on-site tours

Greet all individuals that enter the leasing office in a friendly and professional manner

Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community

Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits

Represent the company in a professional manner at all times

Customer Service

Develop and maintain professional relationships with prospective and current residents

Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction

Handle resident calls and in-person concerns

Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws

Administrative

Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork

Collect and process rental payments

Facilitate the move-in and move-out process

Maintain property records

Assist with payroll

Qualifications

This opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:

Minimum of 3-5 years in property management, specifically as a Community/Leasing or Regional Manager.

Skills

The ability to close the sale

The ability to prioritize and multitask

The ability to manage and contribute to a team; work well with others

The ability to work independently with little supervision 

Excellent telephone etiquette

Advanced computer skills and knowledge of the Internet and Email

Competencies

Exceptional interpersonal and people skills

Professional demeanor 

Effective oral and written communication abilities

Superb organizational skills and attention to detail

Good judgment and ability to exercise common sense understanding

Honesty and integrity

A positive attitude and the ability to smile under all circumstances

Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.

Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner

Enthusiasm and the personal drive to be a self-starter

Other

Demonstrate strong professionalism in all facets

Demonstrate an ability to diffuse and respond to customer concerns

Schedule

This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the community manager must be able to work one weekend day as part of a five day work week.

What We Offer

$22-26/hour + commission

100% company-paid health care premiums for employees – no out-of-pocket cost

Up to 80% company-paid health coverage for family members (spouse/domestic partner and dependents)

401(k) with generous company match — Maryland Management contributes 25% of what you withhold, up to 6% of annual income

Generous rent discounts at a Maryland Management Community 

Short- and long-term disability coverage at no cost to you

Paid parental leave

Dental and vision insurance options

Paid time off and paid holidays

Educational reimbursement

Career growth opportunities with a proven path into advanced accounting, operations, and property management roles

Fun, people-first company culture with annual awards, team events, and celebrations

Acknowledgment

This job description is not intended to be all-inclusive and may be modified as needed to meet business requirements. All offers of employment are contingent upon successful completion of a background check and drug screening in compliance with applicable federal, state, and local laws.

Maryland Management Company is proud to be an equal opportunity employer.