Community Manager.

Confidential

Bogotá, Distrito Capital de Bogotá, Colombia permanent

Posted: March 31, 2026

Job Description

ABOUT SAMY

SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

MISSION

Manage and grow brand communities under a social-first approach, turning strategy into active, relevant conversations aligned with each account’s tone. This is an operational profile with strong judgment, supporting the Social Media Manager and strengthening community quality through insights and metrics.

JOB FUNCTIONS

• Support monthly content planning alongside the Social Media Manager.

• Provide community insights to optimize the content calendar and copy.

• Identify relevant conversational and cultural opportunities.

• Manage and oversee profiles across Meta, TikTok, WhatsApp, LinkedIn, and other platforms as required.

• Publish content considering each platform’s format, timing, and dynamics.

• Ensure tone consistency and overall profile organization across channels.

• Manage messages, comments, and mentions with agility and sound judgment.

• Develop and update response guidelines aligned with the brand voice.

• Execute outreach actions to amplify conversations when relevant.

• Monitor brand sentiment and ongoing conversations.

• Support reporting through clear analysis of engagement and community metrics.

• Identify alerts and opportunities for continuous improvement in digital management.

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