Community Liaison Officer

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Community Liaison Officer will serve as the primary link between Universal and the public, acting as the main point of contact for local residents and stakeholders. The role is responsible for keeping the community informed of development progress and key issues, establishing and maintaining strong relationships with stakeholders, and managing a notification system for emerging issues outside standard working hours. The Community Liaison Officer will log, investigate, and respond to community concerns in a timely manner. As a condition of planning consent, UDX is required to appoint a Community Liaison Officer to lead all core government-facing commitments, including local outreach to support job creation, environmental and regulatory compliance, community relations, and collaboration with Talent & Culture on statutory quarterly reporting.

• Acts as the first point of contact for members of the public and ensures that all local residents and stakeholders are kept informed of key issues through written and verbal communications, proactively managing enquiries, addressing concerns in a timely manner, and fostering constructive, trust‑based relationships that reinforce Universal Destinations & Experiences reputation within the community. This role will lead required government facing commitments as per defined in the Special Development Order.
• Establishes and maintains relationships with key stakeholders, including local government officials, local education establishments and business and industry associations. This will require disseminating the construction programme to all interested parties, managing enquiries with accuracy and professionalism, and providing timely, well‑reasoned responses to complaints and concerns. Ensures transparency, maintains community trust, and supports smooth delivery of programme commitments.
• Maintains the notification systems outside standard working hours to ensure the local Bedford community is made aware of key scheduling updates. Distributes information about any work scheduled outside of standard hours at least five working days in advance, ensuring timely, accurate, and consistent updates through real‑time channels such as the project website and/or SMS alert system. Proactively monitoring these platforms to address emerging issues and maintains compliance with all communication requirements per the SDO.
• Logs, investigates and responds to all noise‑related enquiries from residents through written and verbal communication. Provides thorough documentation of each enquiry, identifies root causes in coordination with relevant project teams, and issues clear, timely responses. Reports monthly to the Principal Contractor(s) and Bedford Borough Council on enquiries received, actions taken. Identifies emerging trends and any recommended mitigation measures to support continuous improvement and compliance. 
• Convenes and attends meetings with external groups, including the socio‑economic taskforce. Produces reports of such meetings (including for submission to His Majesty’s Government) to a high professional standard. Ensures accurate documentation of discussions, clear articulation of actions and outcomes, and timely dissemination to all relevant internal and external stakeholders to support compliance, transparency, and informed decision‑making.
• Supports other key community initiatives and projects as needed. 

• Bachelor’s degree in political science, Public Relations, Communications, Business Administration or related field is required.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].