Community Health Worker

Job Summary:
The Community Health Worker (CHW) serves as a trusted liaison between patients, healthcare providers, and community resources to improve access to care and support better health outcomes. This position focuses on assisting patients with financial needs—such as insurance enrollment, sliding fee applications, and payment plans—while also providing education, outreach, and connection to social services.

Notice: Safety-Sensitive Position
This position has been designated as safety-sensitive under the Arkansas Medical Marijuana Amendment. Employees in this role must be able to perform job duties in a manner that ensures the safety of patients, coworkers, and the public.

·         Employees in safety-sensitive positions are subject to drug and alcohol testing in accordance with company policy and state law.

·         The use of marijuana (including medical marijuana), illegal substances, or misuse of prescription medications is prohibited for employees in safety-sensitive positions.

·         A positive drug test result, including marijuana, will result in ineligibility for hire or removal from a safety-sensitive position.

Key Responsibilities:
Assist patients and families with financial assistance programs, including Medicaid, Medicare, Marketplace plans, and sliding fee applications.
Collaborate with front office, billing, and finance teams to create manageable payment plans.
Provide culturally appropriate health education and connect patients to community resources such as food, housing, transportation, and employment services.
Serve as a liaison between patients and the healthcare team to enhance communication and care coordination.
Identify and address barriers to care, including unmet social needs.
Participate in health promotion activities, community outreach, and quality improvement efforts.
Advocate for patients to promote health equity and fair access to care.

Other duties as assigned

Qualifications:
High school diploma or equivalent required; some college and healthcare experience preferred.
Certified Community Health Worker (CHW) or eligible for Arkansas certification through the Experiential Track, or the ability to obtain certification within one year of hire.
Knowledge of insurance programs, financial assistance processes, and community resources preferred.
Experience working with diverse populations and maintaining cultural sensitivity.
Proficiency in electronic health records and Microsoft Office or Google Workspace tools.
Bilingual (English/Spanish or other languages) preferred but not required.
Active BLS certification required.

Skills & Competencies:
Excellent verbal and written communication skills.
Strong organizational, multitasking, and problem-solving abilities.
Ability to work independently and maintain professional boundaries with patients.
Commitment to compassionate, patient-centered care and community engagement.

A career at Boston Mountain Rural Health Center (BMRHC) offers an opportunity to make a difference in your community by serving others and improving their health, well-being, and quality of life. BMRHC team members are offered competitive compensation and a generous benefits package that includes:

New employees accrue up to 4 weeks of PTO per year

PTO Cash Out

Longevity Bonus

11 Paid Holidays

Bereavement Leave

Affordable Insurance premium for medical, dental, and vision plans 

Basic Life/AD&D 100% paid by the employer

Supplemental Insurance Coverage

401k Retirement Plan-employer matches up to 5%

BMRHC is an Equal Opportunity Employer and Drug-Free Workplace. Due to the nature of our business, some positions at BMRHC are deemed safety-sensitive for the purposes of the Medical Marijuana Act. BMRHC provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applications will be accepted until the position is filled.