Community Growth & Operations Lead

Community Growth & Operations Lead

Department: Operations
Reports to: Executive Team
Location: Onsite – Root Whole Body (Portland, OR)
Classification: Full-Time, Exempt

Job Posting Overview

Root Whole Body is seeking a Community Growth & Operations Lead - a hands-on, brand-savvy ambitious operator ready to create real impact within their first 90 days and grow into senior operations leadership within 6-12 months.

This is an onsite, execution-driven role for someone who thrives at the intersection of community engagement, growth campaigns, and day-to-day operations. You will be highly visible on the floor and in the community, responsible for turning outreach and campaigns into measurable outcomes such as first-time visits, memberships, and corporate or partnership leads.

If you are motivated by accountability, ownership, and the opportunity to earn expanded leadership through results  - not tenure - this role offers a rare pathway into meaningful operational leadership within a mission-driven wellness organization.

Position Summary                                                                                                                                                                                                   

The Community Growth & Operations Lead is a hands-on, onsite role responsible for activating community engagement, driving first-time visits, and supporting day-to-day leadership within the Root Whole Body Slabtown location.  This role is ideal for an ambitious, accountable operator who wants real responsibility, visible impact, and a clear path into senior store and operations leadership. You will execute community outreach, events, and growth initiatives while serving as a trusted on-the-ground presence for clients, practitioners, and front desk teams.

This is not a purely marketing role and not a desk job. Success requires comfort being on the floor, representing Root publicly, following through on commitments, and translating ideas into real-world results.

What This Role Is Not For

This role is not a fit if you:

Prefer strategy or ideation without hands-on execution

Avoid public-facing work or hosting events

Shy away from accountability for measurable outcomes

Need detailed step-by-step direction

Seek a remote, desk-based, or purely marketing role

Expect senior titles or compensation without demonstrated impact

First 30 / 60 / 90 Day Focus
First 30 Days: Learn Root services, memberships, and client journey; build relationships; audit current outreach and identify priority initiatives.
Days 31–60: Launch 1–2 campaigns or outreach initiatives; serve confidently as Manager on Duty (MOD) with training; host events; track outcomes.
Days 61–90: Deliver 2–3 campaigns with measurable impact on visits, memberships, and partnerships; demonstrate operational reliability; present outcomes to leadership.

Key Responsibilities
Community Outreach & Events

Build and maintain local partnerships

Plan and execute onsite events and activations

Own logistics, hosting, and follow-up for events

Track attendance, bookings, and first-time visits

Growth & Sales Support

Convert community engagement into booked services and memberships

Collaborate with front desk and practitioners for timely follow-up

Implement promotions and campaigns tied to outreach

Report outcomes and insights to leadership

Manager on Duty (1 day/week)

Provide visible leadership and support client experience

Address real-time issues and support service flow

Participate in MOD training to ensure consistent operational standards

Seasonal & Special Initiatives

Execute seasonal campaigns and practitioner launches

Test new community engagement ideas

Qualifications

3-5 years in community engagement, marketing operations, hospitality, events, or sales-adjacent roles

Comfortable in public-facing, relationship-based work

Demonstrated execution, follow-through, and accountability

Interest in wellness or mission-driven brands

Ability to lift up to 25 lbs for event setup

Willingness to participate in MOD training

Compensation & Growth Path

Base Salary: $58,000-$66,000

Performance Bonus: $8,000-$12,000 annually, tied to campaign outcomes and growth targets

High performers may advance into senior operations or community leadership within 6–12 months

Join Us
If you thrive on accountability, love creating visible impact, and are ready to grow into operational leadership, we want you on the Root Whole Body team. Show up, execute, and help us build a vibrant wellness community - your results shape your future here.