Community Engagement Specialist, San Bernardino County

Community Engagement Specialist

at Zócalo Health

Work From Home

$27-$28.50/hr Remote (San Bernardino County) Full-time Entry level

#communityhealth #healthequity #latinohealth #healthcare

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

About Our Team

Our care model is designed to meet members wherever they are—whether in their home or their communities. As part of our team, you will go above and beyond to support the teams that engage with Zócalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to address their needs and provide valuable feedback to help us continually improve our services.

Role Description

The Community Engagement Specialist is a key member of Zócalo Health’s team, responsible for connecting with members to ensure they receive access to the care and services they need. This role focuses on outreach efforts, scheduling intake appointments, supporting form completion, attending community events and meetings, and keeping community partners engaged. The ideal candidate is bilingual in English and Spanish, detail-oriented, and passionate about making a difference in the lives of others.

About the Role

Outreach and Engagement

• Conduct in-person outreach attempts for members identified by health plan eligibility lists.

• Complete Athena documentation for outreach attempts.

• Schedule intake appointments and assist with the completion of required forms.

• Attend outreach events and professionally represent Zócalo Health to community members and partners.

• Build and maintain relationships with community coalitions, CPI collaboratives, and other stakeholders to keep them engaged.

Documentation and Coordination

• Convert leads to patients using internal documentation systems.

• Document all outreach attempts and outcomes in Athena and the appropriate trackers.

• Assist in sending patient mailers and making follow-up calls to leads generated from community events to enroll them in programming.

Community Presence

• Represent Zócalo Health at community coalition meetings and collaborative events.

• Ensure professional, consistent messaging and build trust with community stakeholders.

Requirements for the Role

Education and Experience

• Minimum of 1-3 years of experience in healthcare, community outreach, or a related field.

• Experience in engaging with diverse communities and providing culturally sensitive communication.

Skills and Competencies

• Fluent in English and Spanish (verbal and written).

• Strong interpersonal and communication skills to build trust and connect with patients and community partners.

• Detail-oriented with excellent organizational skills.

• Comfortable with technology and proficient in using electronic health records (Athena experience preferred).

Additional Requirements

• Ability to work a flexible schedule, including evenings and weekends, to attend events.

• Access to reliable transportation for in-person outreach and events.

Benefits & Perks

• Comprehensive benefits (medical/dental/vision)

• Generous home office stipend

• Competitive compensation

• Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.