Community Engagement Officer

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Community Engagement - Make a meaningful impact for consumers across Australia.

If you’re motivated by social impact, enjoy working with diverse stakeholders, and thrive on turning ideas into practical outcomes, this could be the role for you.

Reporting to the Community Engagement Manager, this role plays a key part in AFCA’s engagement activities, with a strong focus on reconciliation, outreach and accessibility. You’ll also be helping to ensure our services meet the needs of the people we serve, regardless of their lived experience and personal circumstances.

This is a hands-on role for a confident self-starter who enjoys juggling multiple activities, engaging with the community, and contributing to meaningful change.

In this role, you will:

• Build on existing initiatives and develop new approaches to enhance AFCA’s accessibility as an external dispute resolution scheme
• Support the delivery of AFCA’s consumer engagement strategy, including administrative support for key internal stakeholder networks
• Represent AFCA at conferences, outreach activities and events, including preparing event briefs, presentations and collateral (events may occur on weekends or public holidays)
• Ensure all engagement and communications materials align with AFCA’s brand and style guidelines
• Participate in internal working groups, as directed
• Source and manage quotes from external suppliers, ensuring value for money and high-quality outcomes
• Develop and maintain strong, cooperative working relationships with internal and external stakeholders, including consumer groups
• Contribute positively to team culture and broader organisational objectives
• Undertake other reasonable duties aligned with the role

This is initially a 6-month contract role. 

To be successful, you’ll bring:

• A degree qualification in communications, public relations, or a related field
• Strong knowledge of stakeholder engagement principles and best practice
• Excellent written and verbal communication skills, including confidence representing AFCA at external events
• Proven ability to write, edit and produce high-quality, professional communications
• Strong organisational skills, with the ability to coordinate multiple activities, manage competing priorities and meet tight deadlines
• A proactive mindset, with the ability to work autonomously while collaborating effectively with others
• High emotional intelligence, sound judgement, and a respectful, constructive approach to decision-making
• An understanding of the community or consumer advocacy sector (highly desirable)

Additional information 

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 

• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 

• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.