Community Engagement, Health and Wellbeing Officer

We have a fantastic opportunity for a Community Engagement, Health and Wellbeing Officer (CEHWO) to join our team based in Cambridge and Peterborough.

The ‘Community Engagement, Health and Wellbeing Officer’ (CEHWO) is a senior role working with local senior operational managers. They lead the development and implementation of our local Patient and Public Engagement Plan (a key part of contract level communications plan), which includes targeted engagement with seldom heard and vulnerable groups and other local stakeholders e.g. community leaders, ICB, Healthwatch and charities. They work closely with communications teams to tailor communications to meet the needs of diverse populations including those who are digitally excluded.

The objective of the role is not to just broadcast messages about our services but to actively listen and learn, be open and honest in our communications, develop collaboration, ensure our services are inclusive and accessible and there are opportunities for communities to feedback and work with us to co-produce services.

Benefits for the role include

Competitive Salary

33 days holiday.

Life Assurance

24/7 online/telephone GP Consultation and access to prescriptions.

2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

Access to mental health consultations.

Access to physiotherapy consultations.

Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

Financial guidance re retirement planning, tax savings and state benefits.

Long Service Recognition Scheme – recognising colleagues for their continued service after 5 and 20 years’ service.

Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

Refer a Friend recruitment incentive scheme with financial rewards.

The EMED foundation, to provide support to colleagues and our local communities.

Pension Scheme.

Blue Light Card access

EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

The CEHWO will support the delivery of two key initiatives supporting vulnerable people within the community.

Vulnerable Patient Visits: Often outside of visits to a medical setting a patient has no interaction with a health or social care professional.  Using our contingency resource, we will visit a minimum of 6 vulnerable patients each week to do a welfare check, and report back to relevant stakeholders. 

The CEHWO will work with partners to agree a monthly vulnerable patient list who may benefit from a regular visit outside of hospital visits. They will support crews and review patients with partners on a regular basis.

Friendship Calls: Akin to Age UK support of loneliness we offer a service making a minimum of 10 telephone friendship calls a day to patients/carers who use our service.

The CEHWO will work with partners to develop this service and ensure that staff receive the right training and support.

Development and delivery of an impactful local social value plan which includes green, economic and social initiatives, and is responsible for developing local action plans, monitoring and measurement.

Work closely with local management teams to ensure proactive engagement and adoption of workforce wellbeing initiatives as well as develop opportunities for staff to volunteer within the community.

Work with operations teams to learn from complaints and ensure service adjustments that improve access and outcomes are embedded. Ensure that learnings are shared with all relevant parties, as well as with other EMED sites.

Lead and report annual patient and public surveys, sharing results with key stakeholders and community groups.

Produce a quarterly report for commissioners outlining community engagements during last previous quarter, feedback and complaints data, any learnings as a result of feedback and activities planned for the following quarter.

Support the delivery of annual (or as required) Equality Impact Assessments. Share results, learning and resulting action plans with relevant stakeholders.

Lead locally twice-yearly staff wellbeing surveys, sharing results and working with staff rep to develop and implement actions plans to health and well-being.

This role includes participation in an on‑call rota, providing support outside of normal working hours. On‑call duties are shared equally among the team and compensated in line with company policy

Essential Criteria

Driving Licence with access to a vehicle for travel to sites and across the contract area.

Degree or equivalent knowledge or experience in healthcare / social care management working with community groups and stakeholders.

Experience (preferably at middle-senior management) working with external stakeholders such as community groups, ICB commissioning, charities, patient/carer groups.

Experience developing external public/patient communication and engagement plans.

Experience of working with patients and patient groups.

Extensive experience preparing reports for senior teams both internal and external.

Extensive experience gathering, analysing, interpreting and presenting data about performance.

Excellent communication skills, both written and verbal, confident to present to a wide range of internal and external stakeholders (including large groups).

Excellent active listening skills, responding to patient/carer feedback in a positive and proactive manner.

Able to manage change in an organization, including measuring the effectiveness of actions implemented to achieve the change.

Able to effectively manage and resolve conflict.

Ability to create, support and maintain teamwork among groups of staff.

Aware of, works to and promotes the principles of equality and diversity.

Proven ability to work to deadlines and meet agreed timescales.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.