Community Engagement Coordinator

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners

The Role:

As a Community Engagement Coordinator, you will drive the operational heartbeat of the Neo Insiders Program. You will be responsible for identifying, activating, and nurturing Neo’s most passionate customers, ensuring our superfans feel seen, valued, and inspired to advocate. You will guide users from being a “promoter” to a “superfan,” fueling the engagement flywheel that lifts NPS, strengthens brand trust, and drives organic acquisition.

What you'll be doing:

• Identify & Recruit: Run queries to identify high-engagement users (based on referrals, NPS, and event attendance) and send personalized invitations to welcome them into the Insider community.

• Onboard & Educate: Facilitate 1:1 and group onboarding sessions to set expectations, establish culture, and ensure Insiders understand community norms and opportunities.

• Drive Engagement: Publish regular prompts across Reddit, Discourse, and email to keep the community active, while proactively tagging Insiders to boost visibility on key threads.

• Empower Advocacy: Equip Insiders with the knowledge and stories they need to advocate authentically—without ever feeling like sales agents—while tracking their impact on referrals and brand sentiment.

• Manage Rewards: Execute the reward ledger and "Lego brick" system, ensuring meaningful contributions are recognized in a way that reinforces intrinsic motivation rather than transactional behavior.

• Feedback Loop: Capture insights and patterns from the community to surface critical feedback to our Product, Design, and Marketing teams.

Who we are looking for:

• Community Builder: You have experience in community management, customer engagement, or advocacy programs. You understand the difference between transactional referrals and genuine, intrinsic advocacy.

• Master Communicator: You embody a tone that is human, positive, curious, and trustworthy. You can write compelling copy for emails/forums and lead engaging onboarding sessions.

• Operational Mindset: You are comfortable running queries, tracking engagement metrics (Active Insiders, Referrals), and maintaining organized reward systems.

• Customer Obsessed: You are adept at identifying customer needs and turning feedback into actionable insights for internal teams.

• Relationship Focused: You thrive on building connections and making people feel valued, ensuring every interaction with a Neo Insider is memorable.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.