Community Development/GIS SME

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Solutions Specialist develops professional expertise to support clients by identifying and recommending software or product solutions that best suit their needs. This role collaborates internally and externally to build productive relationships to drive customer impact and deliver high-impact product solutions. The Solutions Specialist provides professional advice, creates initial analyses, and prepares reports for review by more experienced team members.

Responsibilities:

• Conduct technical discovery to uncover pain points and challenging cases.

• Develop compelling sales proposals and define solution fit for customers that address the needs identified through discovery.

• Collaborate with Sales, Professional Services, and Customer Success teams to align efforts within the OpenGov ecosystem.

• Become the trusted advisor by demonstrating deep product knowledge and real-world application to solve clients challenges and issues.

• Prepare and present product demonstrations, emphasizing operational efficiency, adapting to change, and strengthening public trust.

• Build technical champions throughout the sales process and secure the technical win.

• Identify, evaluate, and recommend proof-of-concept opportunities.

• Contribute to the development of technical sections in RFPs/RFQs.

• Create reusable technical assets to support ongoing sales activities.

• Work closely with Professional Services teams to ensure a smooth transition of opportunities and stay current in deployment best practices.

• Work cross-functionally with R&D, Marketing, and other departments on field observations and customer feedback that impact the product roadmap and competitiveness.

Requirements and Preferred Experience:

• Bachelor's degree or equivalent work experience required, preferably equivalent to or aligned with Public Administration, Civil Engineering, GIS, Accounting, Community Development, or Urban Planning

• Minimum of 2 years of related experience in Sales or Solution Engineering; advanced degrees may substitute for experience

• 2+ years in solutions engineering, asset/infrastructure management, GIS, or permitting, or ERP solutions.

• Experience coding in CSS preferred

• Knowledge of government accounting and/or finance is strongly preferred

• Strong ability to learn, understand, and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value

• Effective presentation and relationship-building skills across technical and non-technical audiences.

• Civic engagement experience is highly desirable

• Ability to travel up to 40% of the time

Compensation:
$100,000 - $110,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.