Community Coordinator

Are you a creative problem-solver who thrives on tackling challenges? Do you take pride in your accomplishments and enjoy celebrating success after putting in the hard work?

If so, we’d love to hear from you. Highstreet is currently seeking a Part-Time Community Coordinator to join our Communities team in Kelowna, BC. Our Ascent property in the Upper Mission requires a strong leader to build a vibrant community where people love where they live by providing exceptional customer service to our valued Community Members.

WHY HIGHSTREET?

Highstreet is the largest developer, builder and operator of net-zero-ready homes in Canada and the only one offering double the standard warranty. We also manage our own growing portfolio of 1,400+ rental apartments with some of the highest customer service scores in any industry. 

Our vision is that everyone in Highstreet’s community will want their friends to work with us, live with us and invest

with us. 

Help us achieve that vision. 

CORE VALUES

Known as “Highstreeters” we demonstrate our core values in everything we do: 

Humility grants us insight from others

Inquisitive & learning continuously

Guided by always doing what is right

Honest, open and timely communication

Responsible & accountable for our actions and decisions

Determined to persevere, get results and win together

THE OPPORTUNITY

This role involves the organization and coordination of the strata council, which includes calling and preparing for meetings, the procurement of qualified services, resolving strata-related concerns, and ensuring duties under the strata property act are performed. Additionally, the Community Coordinator will provide caretaking and customer service for the strata. This includes, but is not limited to, keeping the community looking great by doing light cleaning duties in the common areas, interacting with homeowners around the property and assisting with trade access to the building.  There is also basic office work, such as scanning, emailing, filing, working on Property/Strata Management software and general administrative tasks. This multifaceted role will have a function of maintaining common areas, while also providing direction and leadership as a strata manager.

You will be working closely with and around Highstreet Homeowners, so professional appearance is necessary at all times. Some typical tasks include: 

Maintain Highstreet’s standard of appearance, upkeep, cleaning and maintenance within your community

Assist the Strata Manager and Strata Council in maintaining the look and feel of the community and supporting the enforcing the community promises (bylaws).

Collecting quotes and coordinating trades on site; holding them accountable and ensuring work is completed on time

Helping resolve common area maintenance requests in a timely manner

Filling out reports and handing out notices as required 

Light shoveling around property entranceways

Organizing folders, files, emails, keys, paperwork, and promotional materials

Working with MS Office, Property Management software and other computer programs

Support event organization and Highstreet Homeowner engagement

Building relationships with homeowners

Posting updates to the community Facebook group

Being on call during weekends and evenings on a rotational basis

Ability to do light repair work like patching and paint is not required but is an asset

Completing basic filter changes on various HVAC systems in the property (training will be available)

Daily site walks around the community to ensure community cleanliness and report/repair damage

Reporting of any issues to the strata council and the strata management company

Standard schedule would be 3 days per week

THE IDEAL CANDIDATE 

Highstreet is looking for a highly motivated individual who is willing to learn and grow with a company that values culture and performance. In addition to identifying with Highstreet’s values, the candidate should also: 

Demonstrate high attention to detail and eagerness to do things the right way 

Communicate openly and ethically with a positive attitude 

Thrive working in a fast-paced, dynamic environment with competing priorities

Be a team player, be self-motivated, and efficient

Exhibit essential assertiveness, follow through, and organizational skills with respect to paperwork

Be a self-starter who requires little direction while keeping a strong desire to do the right thing

Possess a can-do attitude to a variety of tasks and difficult situations

REQUIRED EXPERIENCE

Strong customer service background

Technically savvy, and proficiency with MS Office Suite

Good physical conditioning and stamina

Willingness to work outside as required

Valid Class 5 driver’s license and reliable transportation

Ability to work a flexible schedule including evenings and weekends as needed

Some knowledge of what repairs and maintenance are required on a building

Ability to complete general maintenance, using a variety of hand tools

Knowledge of the Strata Property Act

A strata management licence would be considered an asset

Additional requirements:

Satisfactory credit and criminal record check.