Community Care Hub Specialist

Are you passionate about community support and ready for your next career move? Elevate Health is one of nine Accountable Communities of Health (ACHs) in Washington State, a successful non-profit collaborative in Pierce County, and dedicated to achieving health equity through collective action (learn more at elevatehealth.org). We have an opening for a Community Care Hub Specialist in our (hybrid) Tacoma office. If you are looking for an excellent career opportunity at a successful, mission- and values-driven organization, with an amazing team, and a hybrid work schedule, this is a unique opportunity!

As a Community Care Hub Specialist, you will be responsible for developing and delivering training to Community Based Workers, providing shared learning and peer networking opportunities, and providing network partners with support to meet their contracted milestones and expectations. You’ll also assist the operations team by ensuring that referrals and case assignments are entered, processed, and proceed through care coordination workflows as specified. In times of high referral numbers, you may also provide direct client support to community members and clients in the form of short-term resource navigation and resource brokering.

Here’s what you’ll be doing:

Community-Based Workforce Support

Provide direct support to community-based workers, ensuring they have access to best practice and other necessary resources for delivering effective community care.

Coordinate and facilitate opportunities for the community-based workforce to connect, share knowledge, and provide support to their peers.

Develop and deliver training sessions for CBWs to enhance their skills and knowledge in community care practice.

Monitor and ensure quality of community-based care coordination practice and documentation in client management system.

Communicate appropriately and effectively with network partners to resolve quality issues and concerns.

Maintain awareness of current affairs, initiatives, and goals of the community-based workforce and relay this information to the Community Care Hub team.

Review, update, and compose departmental policies and procedures pertaining to community-based care coordination as needed.

Attend staff meetings, trainings, and any additional convenings to meet professional development goals and organizational needs.

When needed, provide person-centered, trauma-informed care coordination support to Pierce County residents according to Community Care Hub policies and procedures.

Referrals & Systems Support

Ensure referrals, service delivery, documentation, and billing requirements are met and appropriately processed.

Assign referred clients to Community Care Hub partner organization as appropriate.

Efficiently manage correspondence with clients, Community Care Hub partners, referral sources, and other service providers.

Support the department in quality assurance and continuous quality improvement (QA/CQI) work, ensuring providers are following standardized, evidence-based guidelines.

Work in collaboration with all departments at Elevate Health and with diverse sectors, community members, and other stakeholders to continually improve work processes and enhance service provider and client experience.

Work to improve Community Care Hub processes, communication, and client care as it relates to health-related social needs (HRSN).

Support the operations of the department and Elevate Health as necessary.

Here’s what we’re looking for:

Associate’s degree in human services or a related field.

Washington State Department of Health Community Health Worker (CHW) Certificate or equivalent CHW core competency training.

One to two (1-2) years of experience in processing referrals within program requirements using client management system or similar technology.

Minimum of three (3) years’ experience working in communities addressing social and health care disparities. Experience providing social or clinical coordination services in Pierce County preferred.

Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities.

Preferred qualifications:

Bachelor’s degree from an accredited college or university in Social Work or Public Health

Washington State Department of Health Community Health Worker (CHW) Certificate or equivalent CHW core competency training

Here’s why you’ll love working at Elevate Health:

Amazing People – A collective of smart, caring people working with partners to improve communities throughout South Puget Sound and make a positive impact each day.

Fun Environment – From all staff meetings to escape rooms, we work hard and also take time to have fun.

Hybrid Schedule – Enjoy the flexibility to work from home and our office.

Robust Benefits – Enjoy comprehensive medical, dental, vision, life, disability, retirement savings, paid holidays, vacation, and personal time.

Real Impact – Clinical care equates to just 20% of a person’s overall health. We work across the other 80% - the conditions in which people live, learn, and work across every stage of life – to truly elevate health and well-being. Learn more about us at https://www.elevatehealth.org.

If you’re excited by this opportunity, want to be part of the change, and have what we’re looking for, we want to meet you! Contact us today with your resume and cover letter at: https://elevatehealth.org/careers

Elevate Health provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state and local laws. Elevate Health complies with applicable state and local laws governing non-discrimination in employment. This applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.