Communications Team Lead

Freelancer Limited operates three industry-leading platforms: Freelancer. (the world's largest freelancing and crowdsourcing marketplace with 80+ million users), Escrow.com (the world's most trusted online escrow service), and Loadshift (Australia's leading freight marketplace). Together, we're transforming how the world works, transacts, and moves goods.

The Role

We're seeking a strategic and results-driven CX Social Media Team Lead to join our Communications team and help amplify our voice across earned and owned media channels. Reporting directly to the Director of Communications, you'll lead a team of four in executing high-impact media campaigns, building relationships with top-tier journalists, and positioning our brands as authoritative voices in the platform economy, secure transactions, and logistics sectors.

This role is perfect for someone who thrives in a fast-paced environment, has their finger on the pulse of breaking news, and can turn current events into compelling brand narratives.

Earned Media & Strategic Communications

• Develop and execute earned media campaigns across Freelancer, Escrow.com, and Loadshift
• Monitor news cycles for newsjacking opportunities and execute rapid-response media pitches
• Build and maintain relationships with journalists, particularly in US markets
• Position company executives and subject matter experts for media commentary
• Track media coverage and measure campaign effectiveness

Journalist Relations & Content Development

• Proactively pitch stories to tier 1, 2, and 3 media outlets
• Respond to media inquiries and coordinate spokesperson interviews
• Source and develop compelling US and UK customer case studies
• Coordinate expert commentary on industry trends and platform economy insights

Awards & Industry Recognition

• Research and identify relevant award opportunities across tech, business, and industry sectors
• Prepare and submit high-quality award entries with supporting materials
• Identify speaking opportunities and industry events for executive visibility
• Track award deadlines and manage submission calendar

Social Media & Community Management

• Monitor social media channels across all three brands
• Respond to public comments, questions, and concerns professionally and promptly
• Identify opportunities to amplify positive user stories and platform milestones
• Collaborate with social media teams on campaign messaging and content

Team Leadership

• Guide and mentor team members on media relations best practices
• Delegate tasks effectively and ensure quality control across deliverables
• Foster a collaborative, high-performing team culture
• Coordinate with the Director of Communications on strategic priorities

• Location: BGC Taguig City
• Schedule: Tuesday to Saturday, 9:00 PM - 5:00 AM (Philippine Time)
• Team: 4 members

Requirements:
Experience & Skills

• 3-5 years of experience in communications, public relations, or media relations
• Proven track record securing earned media coverage in major publications
• 1-2 years of team leadership or supervisory experience
• Exceptional written and verbal communication skills in English
• An understanding of the US media landscape and journalist relations
• Experience with newsjacking and rapid-response communications
• Strong news judgment and ability to identify timely story angles

Technical Competencies

• Proficiency with media monitoring and outreach tools
• Social media management across multiple platforms
• Award submission writing and presentation
• Case study development and storytelling

Personal Attributes

• Self-starter who thrives with minimal supervision
• Excellent organisational skills and attention to detail
• Ability to work US business hours (evening shift in Manila)
• Comfortable managing multiple priorities and tight deadlines
• Strategic thinker with creative problem-solving abilities
• Strong cultural awareness and ability to work with international teams

Benefits:
• Competitive salary packaging (based on your experience)
• A host of benefits – including free lunches, work social activities and generous holiday allowance
• Opportunity to shape the communications strategy for three market-leading platforms
• Direct reporting line to senior leadership
• Exposure to international media and high-profile campaigns
• Professional development and growth opportunities
• Collaborative, innovative work environment
• Work with a globally distributed team across multiple time zones