Communications Specialist

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Contact Center Modernization – Communications Specialist

Role Overview

The Communications Specialist is responsible for supporting project operations for a large-scale, customer experience-focused IT modernization engagement. This role helps develop and execute comprehensive communication strategies to support user adoption, process standardization, training, and knowledge management throughout the phased modernization effort.

Key Responsibilities

• Assist in developing and implementing a multi-phase communication strategy aligned with project milestones, stakeholder needs, and organizational objectives.

• Coordinate messaging across internal and external stakeholders to ensure clarity, consistency, and alignment with project goals.

• Collaborate with change management and training teams to support user adoption of new technologies and standardized workflows.

• Develop targeted communications to address resistance, build awareness, and foster buy-in for process changes.

• Create, edit, and distribute project-related communications, including newsletters, email updates, FAQs, presentations, and training materials.

• Update and maintain knowledge management resources to reflect changes in technical infrastructure and operational processes.

• Work with training teams to communicate the availability and benefits of new training resources.

• Ensure that knowledge management platforms are updated and accessible to all users, supporting ongoing learning and process standardization.

• Track and report on communication effectiveness, user engagement, and adoption metrics.

• Adjust communication strategies based on feedback and performance data.

Required Qualifications

• 3+ years of experience in communications, preferably in healthcare, technology, or government environments.

• 1+ years of prior work experience in or with the Federal Government.

• 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.

• Strong storytelling, written/verbal communication, and executive-level presentation skills, with the ability to tailor messaging for diverse audiences.

• Experience with stakeholder engagement, change management, and knowledge management practices.

• Strong project management and organizational skills.

• Ability to quickly adapt and excel in a fast-paced environment.

• Experience working with Microsoft Word, PowerPoint, and Excel.

• Minimum of a Bachelor’s degree in Communications, Public Relations, Business Administration, or related field.

• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Preferred Qualifications

• Master’s degree in Communications, Public Relations, Business Administration, or related field.

• Demonstrated experience supporting large-scale change initiatives or technology implementations.

• Experience in federal healthcare operations and clinical workflows.

• Familiarity with contact center operations and metrics.

Additional Information

· Number of Openings: One (Full-Time)

· Clearance Requirements: Position of Trust (or ability to obtain)

· Location: Remote

Salary: $120,000-$125,000

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.