Communications Coordinator, Scams

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Play a key role in shaping how AFCA communicates about scams, both internally and externally. You’ll coordinate, develop and deliver communications across digital, media, events and stakeholder channels, ensuring AFCA’s messaging is accurate, accessible and aligned with our strategic priorities.

Working closely with the External Communications & Sub‑Brand Manager, you’ll help bring the Scams EDR program to life through purposeful content, strong storytelling and a clear understanding of what our audiences need. This is an entry level position, for someone at the start of their communications career and initially a 12 month contract. 

In this role, you will:

• Coordinate and deliver communications across digital, media, events and stakeholder channels for AFCA’s scams EDR activity.
• Produce clear, engaging content that explains AFCA’s role in the Scams Prevention Framework and the Scams EDR Scheme.
• Partner with senior leaders to develop communications that support AFCA’s strategic priorities, particularly scams‑related initiatives.
• Manage and maintain AFCA’s scams digital presence, ensuring quality content design, accessibility and a strong user experience.
• Support delivery of key initiatives such as the scams sub‑brand launch and related campaigns.
• Apply best‑practice communication and stakeholder engagement approaches, with a focus on scams information and audience needs.
• Work closely with the Communications & Stakeholder Engagement Lead and broader team to deliver coordinated, high‑quality engagement.
• Track, measure and report on communication effectiveness, making recommendations for improvement.
• Carry out other duties as required to support team and program objectives.

• Relevant tertiary qualifications or experience in communication, public relations or related relevant field
• Customer focused and committed to providing excellent customer service to all stakeholders who use AFCA’s service
• Knowledge and understanding of modern communications strategy, best practice and channels
• Excellent communications skills, including the ability to write, edit and produce highly professional communications solutions across a range of modern media and channels
• High level of interpersonal skills and the ability to build relationships with stakeholders at all levels
• A team player, with emotional intelligence and sound judgement whilst collaborating and cooperating on decisions and initiatives

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.