Communications Assistant B

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill’s record of fundraising success in support of University priorities.

By joining UA, you can be part of a dynamic and exciting team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University.

To find out more about UA, please visit us at www.mcgill.ca/advancement/ua-careers .

Hiring Unit: University Advancement, UA systems

Supervisor: Solutions Architect

Salary: $16.50 per hour + 4% vacation

Classification: Classification B

Start and end date of employment: ASAP - August 29, 2026

Estimated hours of work per week: 15 hours/week

POSITION COVERED BY AMUSE-PSAC BARGAINING UNIT

***POSITION ONLY AVAILABLE TO CURRENT MCGILL UNDERGRADUATE STUDENTS.***

Position Summary:

Under the direction of the Solutions Architect, the incumbent assists with various tasks such as providing technical support on alumni social media sites, on the Alumni Website, troubleshooting community member issues and providing additional support to ensure the smooth functioning of the unit.

Responsibilities

• Reviews and responds to alumni requests for assistance, which includes:

o   Assisting with and troubleshooting access requests to Alumni resources

o   Providing guidance, information and how-tos with respect to online Alumni resources

o   Dispatching requests to the appropriate support units when needed

• Updates templated responses

• Updates internal knowledge documents

• Works with colleagues to provide better customer service

• Assists with testing new solutions for alumni use

• The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent. For example, incumbents may be asked to perform some elements of Communications Assistant level "A" tasks in addition to the above listed functions.

Competencies:

• Currently enrolled in an undergraduate program such as Computer Science, Software Engineering, and other related fields

• Knowledge of Python is considered an asset

• Solid command of the English language

• Knowledge of McGill campus and resources

• Ability to use MS Office Suite and web-based databases. 

• Assets: organization and time-management skills, intermediate French (written).

• Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 on a scale of 0-4.

Additional Information:

• Must be currently enrolled in a Bachelor's Degree at McGill University

• Eligible for McGill’s Work Study Program

Minimum Education and Experience:

High School Diploma 1 Year Related Experience

Hourly Salary:

(AMUSE B) $16.50

Estimated Number of Work Hours per Week:

15 (Part time)

Position Start Date:

2026-03-18

Position End Date:

2026-08-29

Deadline to Apply:

2026-03-25

This position is covered by the AMUSE collective agreement.

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].