Communications Assistant A - AskMcGill Student Navigator

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ABOUT THE UNIT

Campus Life & Engagement (CL&E) supports all McGill students by connecting them to resources and creating meaningful opportunities for involvement. They guide students in navigating the McGill student experience through orientation and transition programming and by providing student life opportunities across campus for students to develop their interests and skills.

POSITION SUMMARY

Under the supervision of the Client Services Manager, the AskMcGill Student Navigator plays a key role in enhancing the student experience by providing timely, accurate, and student-friendly information about campus resources and services. Navigators offer student support at on-campus kiosks and events, particularly during Orientation Week and throughout the academic year.

This position involves direct student engagement, promotion of university services, and referral to appropriate support resources. Support is provided in person, over the phone, and via email. Comprehensive training is offered to prepare Navigators for our high-volume Fall orientation period.

MAJOR DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to, the following:

• Welcome new and returning students in a professional, inclusive, and friendly manner
• Promote Student Services, Campus Life & Engagement, and other university resources
• Answer questions, provide information and give directions in-person, over the phone or by email
• Maintain an adequate supply of resource material (e.g., campus maps/Services pamphlets)
• Research and share relevant resources with students
• Maintain regular communications with staff (e.g., emailing, messaging on Sling and Teams)
• Set up and take down of kiosk & signage as required by location
• Assist in CL&E campaigns such as Orientation, Get Involved, and Community Engagement Day as needed
• Tracking frequently asked questions & service statistics
• Other support tasks as required

EDUCATION & EXPERIENCE

• Currently registered as a full-time student in any degree program at McGill University.
• Work Study eligibility, an asset.
• Spoken and written French, an asset.
• One year of on-campus experience, an asset.
• Experience in customer service, peer support roles or campus life initiatives, an asset.
• Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at level 2 (written) and level 4 (spoken) on a scale of 0-4.

OTHER QUALIFYING SKILLS AND/OR ABILITIES

• Excellent communication skills, both oral and written
• Must be a full-time returning student in a degree program at McGill
• General knowledge about on campus resources, activities and services 
• Punctual, conscientious and reliable 
• Strong interpersonal skills
• Respectful, positive attitude, and empathetic 

EMPLOYMENT LEARNING OUTCOMES

As an AskMcGill Student Navigator, you will develop skills in:

• Inclusive, student-centered customer service
• Campus resource navigation and referral
• Peer communication and outreach
• Event setup and logistical coordination

Hours/Week:

• Now hiring for the Fall 2026 Orientation period (August/September); must be available to work up to 30 hours per week between August 10 and August 29.
• Approx. 5-15 hours per week during Fall/Winter terms (must be available for in person training downtown campus on August 12 and 13). 

Some weekend and evening work will occasionally be required for special events, especially in August.

**OPEN TO MCGILL STUDENTS ONLY**

McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.

McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate’s record.

McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.