Commercial Support Specialist

Who we are
IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.
With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.
The Dutch office in Heerhugowaard hosts the Dobla Innovation center and plays a key role in regional commercial operations.

Your mission
As a Commercial Support Specialist, you are a key enabler of the Sales team, combining structured commercial execution with proactive customer and campaign support. While your primary focus is Dobla, you maintain awareness of the full IRCA portfolio to support cross-selling opportunities and provide customers with complete product solutions.
You act as the bridge between the customer, Sales and internal teams (Planning, Marketing, Product Development, Customer Care & Logistics, Quality, Controlling), ensuring the Dobla brand delivers both operational excellence and commercial impact.
Your mission is to provide proactive commercial, structured, and hands-on support to the Sales team across the EMEA region, actively facilitating commercial growth. 

What do we offer:
An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide Career growth opportunities, including possibilities abroad Flexible and hybrid working arrangements Health insurance coverage as per national labor contract Additional performance-related bonuses, depending on role and objectives Free company parking Company laptop and mobile phone

What will you do:
Maintain accurate customer master data, pricing, and commercial records. Assist with quotes, proposals, and orders, ensuring timely and accurate execution. Follow up on contracts and forecasts, ensuring alignment with Customer, Sales and Planning. Monitor commercial processes, prevent issues, and contribute to structured workflows. Provide data insights to support Sales in decision-making. Support Sales in seasonal campaigns and new product launches by contacting customers and distributors, providing information, and ensuring timely adoption and ordering. Identify opportunities to cross-sell other IRCA brands and offer customers full portfolio solutions.

Requirements:
HBO-level education or equivalent experience. Minimum 5 years in commercial or sales support, preferably in a manufacturing or B2B environment. Highly organized and detail-oriented, ensuring accuracy in customer data, contracts, and commercial processes. Strong problem-solver, capable of managing multiple priorities and resolving issues Proactive and hands-on, confident in picking up the phone to engage with customers and colleagues. Excellent communicator and collaborator, able to work effectively across teams. Commercially driven and practical, solution-focused, and able to work independently. Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and ERP systems (SAP preferred); CRM experience is a plus.

IRCA Group fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA Group is the right place.
 
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
 
Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione ai sensi del D.lgs. 198/2006.