Commercial Reception Agent for Stopover and Customer Relations (F/M) MPL

Confidential

Aéroport Montpellier, Occitanie, France permanent

Posted: March 2, 2026

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Quick Summary

Welcome customers in the dedicated areas while considering the specificities of the clientele.

Required Skills

Customer Service Sales Techniques Conflict Management Procedural Procedures English Proficiency Certifications

Job Description

MAIN ACTIVITIES OF THE POSITION

Welcome customers

✓ Welcome customers in the dedicated areas while considering the specificities of the clientele.

✓ Assist and accompany individual customers: passengers with reduced mobility (PRM), unaccompanied minors to help them with the registration process, transfer, disembarkation, arrival, baggage delivery, etc.

Inform customers individually and/or collectively and their companions

✓ Provide general, individual, and collective information related to departures, check-ins, boardings, and arrivals: flights, guidelines to follow, indications of halls, zones, boarding gates, baggage claim belts, etc.

✓ Guide customers geographically within the airport.

✓ Provide assistance and support to passengers, customers, and their companions to facilitate their journey.

Ensure necessary communication for the smooth operation of operations with company employees, stakeholders, partners, and passengers

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