Commercial & Order to Cash Specialist

Passionate about positive change? Tech-savvy and ambitious? Join us at Birdman for an incredible opportunity to empower healthier, sustainable choices. Take flight and be part of our journey! 🌱🚀🦅

About the role

At Birdman, sales only matter when they become cash flow.

We’re looking for a highly analytical and detail-oriented O2C Analyst to own the integrity of our Order-to-Cash process—from order validation and invoicing to collections, deductions recovery, and dispute resolution.

This role is critical to protecting Birdman’s revenue by ensuring every sale is accurately billed, collected on time, and protected against unnecessary deductions or penalties from major retail partners.

You’ll work cross-functionally with Finance, Supply Chain, Logistics, Sales, and Key Account teams to identify operational gaps, resolve disputes, and improve cash conversion efficiency.

If you enjoy solving problems, challenging inconsistencies, and turning operational complexity into financial efficiency—this role is for you.

Requirements:
Key Responsibilities:

Own the end-to-end Order-to-Cash cycle

• Ensure orders are properly processed, invoiced, delivered, and converted into cash.
• Monitor the full billing-to-payment workflow to avoid revenue leakage.

Protect company revenue

• Audit deductions, chargebacks, penalties, and retailer claims.
• Dispute unjustified deductions through retailer portals.
• Recover revenue from issues such as:
• Late deliveries (OTIF)
• Shortages
• Unauthorized promotions
• Duplicate billing
• Unsaleables
• Early deliveries

Ensure billing accuracy

• Validate invoices against purchase orders, pricing agreements, tax requirements, and customer-specific documentation.
• Prevent billing errors before they become collection issues.

Manage collections & accounts receivable

• Track outstanding balances.
• Follow up with customers to ensure timely payments.
• Reconcile credit notes, returns, discounts, and payment discrepancies.

Improve processes

• Identify root causes behind recurring deductions.
• Partner with Logistics, Finance, and Commercial teams to reduce future losses.
• Improve ERP accuracy and operational controls.

Maintain accurate reporting

• Analyze O2C KPIs and cash collection metrics.
• Provide visibility into financial risks and recovery opportunities.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• +3 years of experience in:
• Accounts Receivable
• Order-to-Cash
• Billing
• Deduction Management
• Collections

• Experience in CPG/FMCG, retail, or consumer goods companies
• Advanced Excel skills
• Experience using ERP systems such as SAP, Oracle, Dynamics, Intelisis, SAI, or similar
• Experience working with retailer portals (Walmart, Costco, HEB, etc.) is a strong plus
• Understanding of logistics KPIs like OTIF, proof of delivery, and appointment scheduling

Nice to Have

• Highly detail-oriented
• Strong in negotiation and conflict resolution
• Analytical and data-driven
• Comfortable working cross-functionally
• Proactive and solution-oriented
• Able to challenge processes and drive improvements

Benefits:
At Birdman, we’re not just building a company—we’re building a success story. When you join our team, you’ll be surrounded by high achievers who are passionate about making a positive impact on the world. Here’s what you can expect:

We offer:

✨ Competitive salary
✨ Major growth opportunities
✨ Health benefits
✨ Employee discounts
✨ High-performance culture
✨ Fast-paced startup environment
✨ Purpose-driven work that positively impacts people and the planet

📍This Position is based at

Av. México 3040, Juan Manuel, 44680 Guadalajara, Jalisco

https://maps.app.goo.gl/7Lt5sCaLwrvzeSia7

📢 Ready to Make an Impact?

If you want to shape the employee experience, influence leadership, and help build a purpose-driven organization — Birdman is your next flight 🦅