Commercial Operations Specialist

About LGC

With over 180 years of scientific heritage and operations in 14 countries, our products and services are integral to the industries that safeguard our food, water, medicine, and environment.

Working collaboratively with our partners across the scientific community, our solutions address some of the most complex challenges facing society today. Together we respond to global health challenges, pioneer precision medicine, and advance the safety and sustainability of our food, medicines and environment.

From pharmaceutical companies and diagnostic manufacturers, to testing laboratories and food and beverage producers, our diverse customers rely on our innovative solutions to ensure the highest standards of quality, safety, and compliance.

The Commercial Operations Specialist serves in a meaningful role supporting the daily operations of our Commercial teams while working with our CRM Salesforce and ERP systems, SAP and IFS. This role serves as the primary contact for LGC Diagnostics & Genomics Salesforce.com sales team users.

The position will directly support the entire Diagnostics and Genomics commercial team and report directly to the Director of Commercial Enablement.

Key Responsibilities

• Manage first level CRM support and consulting for sales related initiatives, including working with the global CRM team on development, testing, and implementation of changes
• Create, improve, implement and enforce sales operational processes, governance and policies to drive consistent and measurable success in the Sales organization; document and maintains procedures to run reports and storage of information
• Participate in the implementation and reporting of analytics surrounding forecasts, pipelines and opportunity value as required
• Support master data management efforts; ensuring data cleanliness
• Assist with Contract Administration, including coordinating contract renewal execution with the Contract Administrator to ensure all agreements are processed timely, pricing parameters are correctly documented, and pricing entered in ERP system
• Respond to customer specific pricing conflicts; researching where conflicts reside and correcting as needed
• Assist customer service or sales teams in day-to-day activities such as preparing quotes, agreements, sample follow-up, cross selling, new product discussions, and channel support
• Perform other duties as required to meet business needs.
• Assist with reporting and compliance tracking

Required:

• Bachelor’s degree in Business, Finance, or a related field (or equivalent experience)
• 2-5 years of experience in commercial operations, sales operations, or sales enablement roles
• Working knowledge of Excel (pivot tables, formulas, data analysis) and Salesforce.com
• Previous exposure to ERP’s and/or contract management systems a positive
• Excellent organizational and time management skills with the ability to balance multiple deliverables simultaneously
• Clear and confident communication abilities

Preferred:

• Salesforce.com Administrator Certification preferred
• Previous experience in contract management and/or customer-specific pricing administration
• Familiarity with CRM, ERP, and data automation processes
• Prior experience collaborating with third-party shared business services

Key Attributes

• Highly organized and diligent with a dedication to data integrity
• Collaborative and attentive to the needs of others with strong relationship-building skills
• Proactive, adaptable, and comfortable working in a fast-paced, evolving environment
• Strong initiative and ownership of work output
• Effective communicator with a continuous improvement approach

ABOUT LGC

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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