Commercial Operations Senior Analyst - Global Client

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About Us: The Alliances team partners with leading technology providers to drive business results by combining the right solutions with strong strategic relationships. The PwC AC teams for Alliances provides centralized operational support, enabling scalable, efficient delivery of alliance programs through process excellence, data management, and cross-functional collaboration.

The Opportunity

As a Commercial Operations Senior Analyst, you will play a key role in supporting contract creation, program documentation, and stakeholder coordination to accelerate alliance deal execution. You’ll partner closely with Sales, Legal, and Alliance teams to prepare compliant quote packages, engagement artifacts, and program documents that support Resell motions.

This role involves drafting and refining engagement records, mapping contract data across Salesforce and Icertis, and proactively addressing blockers in the intake process. You’ll also contribute to leadership reporting by developing Power BI dashboards focused on usability, accuracy, and decision-making alignment.

Responsibilities

Quote & Contract Package Support

• Draft engagement artifacts including EAFs and quote documents to support Sales-led client discussions.

• Build initial quote packages for new opportunities, ensuring timely readiness for client presentations.

• Create contract documentation aligned with Sales requests and commercial policies.

Resell & Referral Program Operations

• Track opportunity statuses across Salesforce and alliance portals to maintain program visibility.

• Coordinate with partner contacts and internal teams to align pricing, product, and delivery information across deal stages.

• Designs program playbooks, assets, and tools for Resell

Onboarding & Intake Management

• Validate new opportunity intakes for completeness and correctness of documentation.

• Ensure system updates and approvals align with firm guidelines for alliance-related transactions.

Lifecycle Reporting & Tracking

• Monitor opportunity progress from quote creation to contract execution and invoicing.

• Assist in the development of tracker updates and reporting metrics for commercial leadership

• Conduct monthly pipeline reporting, supporting engagement team with their pipeline hygiene within Salesforce, Trackers, etc. 

Requirements:

- Experience: +2 years of experience in commercial operations, client contracting, or alliance support, preferable within a professional services or SaaS environment. Strong stakeholders management with sense of urgency.
- English: Advanced level (both oral & written)
- Digital Tools: Excel & Powerpoint advanced level. PowerBI: advanced level including dashboard creation from scratch. Open to learn new tools & upskilling.

- Softs skills: strongly analytical, detail oriented, effective communicator, including presentation skills, proactive problem solver, business minded, self-efficient.

Preferred skills:

'- Salesforce, SharePoint, MS Forms, FlexForecast, Icertis, Einstein dashboards, GenAI tools (e.g., Co-Pilot, ChatPwC) are a plus.
- Automations & PowerApps would be valued.

General Requirements

• Understand the importance of have a correct information management​

• Knowledge of Information Security and Data Protection ​

• Correct Information Security Management​

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer .

Travel Requirements

Not Specified

Job Posting End Date