Commercial Operations & Partner Relations Manager

Job Title: Commercial Operations & Partner Relations Manager
Location: Marietta, Ohio (Hybrid or remote flexibility may be considered)
Department: Commercial
Employment Type: Full-Time | Direct Hire
FLSA Status: Exempt
Compensation: $90,000 – $110,000 annually (based on experience)

Position Overview

We are seeking a Commercial Operations & Partner Relations Manager to lead quoting coordination activities while managing key external partner relationships. This role serves as a central hub for all quote-related activity, ensuring requests are handled efficiently, accurately, and with a high level of responsiveness.

The position requires strong organizational skills, a customer-focused mindset, and the ability to collaborate across multiple internal teams including engineering, estimating, manufacturing, sales, and project management.

Core Responsibilities:
Quote Coordination & Execution

• Oversee intake and processing of all incoming quote requests across the organization

• Ensure timely acknowledgment and progression of all requests

• Collaborate with estimating and engineering teams to validate scope, pricing, and lead times

• Manage multiple active quotes simultaneously, including updates and revisions

• Deliver completed quotes that meet accuracy standards and expected turnaround times

Strategic Partner Engagement

• Serve as the primary commercial contact for assigned strategic partner organizations

• Coordinate and participate in regular calls, meetings, and performance reviews

• Maintain consistent communication and follow-up to support partner relationships

• Ensure alignment between partner expectations and internal quoting processes

Customer & Partner Communication

• Act as a key point of contact during the pre-award/quoting phase

• Respond promptly to inquiries, changes, and follow-up requests

• Set clear expectations related to scope, timelines, and next steps

• Provide proactive updates to both internal stakeholders and external partners

• Represent the company with professionalism and a strong service-oriented approach

Cross-Functional Commercial Coordination

• Interface with sales, estimating, engineering, manufacturing, and project management teams during quoting activities

• Prepare clear and complete handoffs to Project Management for awarded projects

• Identify potential risks, scope gaps, or assumptions early in the process and escalate as needed

• Support updates and changes to active quotes as project details evolve

Process Improvement & Efficiency

• Promote consistency in quoting workflows, tools, and documentation

• Identify recurring bottlenecks or quality issues affecting turnaround time

• Recommend improvements to enhance efficiency as workload and complexity grow

Performance Metrics:
Success in this role will be measured by:

• Timeliness of quote delivery and overall turnaround time

• Accuracy and reduction of rework

• Responsiveness to customers and partners

• Ability to manage multiple concurrent quotes

• Quality and clarity of project handoffs

• Feedback from customers and strategic partners

Qualifications:
• 5+ years of experience in sales, quoting, or commercial operations within a technical or manufacturing environment

• Excellent written and verbal communication skills

• Strong attention to detail with the ability to manage competing priorities

• Demonstrated sense of urgency and ownership of responsibilities

• Experience working cross-functionally in a fast-paced setting

• Willingness to learn technical products related to electrical systems and infrastructure

• Highly organized with consistent follow-through on tasks and commitments

What We’re Looking For:
• A proactive communicator who thrives in a customer-facing role

• Someone who can balance multiple priorities without sacrificing quality

• A collaborative team player who can work across departments

• Detail-oriented with strong problem-solving skills

• Committed to continuous improvement and operational excellence