Commercial Operations & Compliance Coordinator

Engage Australia a premier entity of LivePerson is a leading specialist in Contact Centre technology and operations. Since our inception in 2009, we have served as a trusted partner for organizations seeking to deliver consistent, high-quality customer experiences. Our strength lies in our onshore expertise. From initial solution design to 24/7 technical support, we provide a comprehensive "one-stop shop" for CCaaS. We pride ourselves on our ability to translate complex business demands into streamlined technical solutions for some of Australia’s most iconic brands.

Position Overview

As the Commercial Operations & Compliance Coordinator, you will be the engine room of our business operations, ensuring that our commercial, financial, and digital foundations are seamless. You will act in a supporting role to ensure vendor financial accuracy and provide input into our brand’s digital presence and industry certifications. Your single most important outcome is to ensure Engage remains commercially organized, audit-ready (ISO), and professionally represented to our prospective and existing Tier-1 clients.

Team Context: Reporting to the Vice President, this role sits at the intersection of Finance, Sales, and Corporate Governance.

You Will: Key Responsibilities & Impact

Financial & Vendor Operations:

• Manage the end-to-end Purchase Order process and perform rigorous audits of vendor invoices to ensure 100% billing accuracy.

• Act as a commercial point of contact for vendor relationships, resolving discrepancies proactively to maintain strong supply-chain health.

• Support the finance function by ensuring all commercial documentation is filed and reconciled correctly.

Commercial Enablement & Presentation:

• Organize and maintain "Commercial Packs" and sales collateral, ensuring the team has immediate access to up-to-date pricing and contract templates.

• Develop brand consistent slides and document templates Be responsible for assisting in driving progress on non client facing initiatives within the business e.g. managing internal suppliers for website updates.

Compliance & ISO Management:

• Project manage the ISO accreditation process for Engage, working with the ISMS owner and ISO coordinator to manage documentation and internal audits to meet international standards.

• Maintain the central repository for all compliance-related certificates and business process manuals.

Administrative Strategy:

• Provide high-level administrative support to the leadership team, ensuring organizational efficiency during high-growth periods.

You Have: Required Skills & Qualifications

Professional Experience & Education:

• 3+ years of experience in a Business Operations, Commercial Coordination, or Senior Admin role, preferably within the Tech or Managed Services sector. Experience or exposure to contact centre technology, whilst not essential, is an advantage.

• Proven experience in managing financial administration (POs, Invoicing, and Vendor reconciliation).

• Prior experience or a strong understanding of ISO certification standards (e.g., ISO 9001 or 27001) is highly regarded.

Technical Expertise:

• Web & Design: Proficiency with CMS platforms (e.g., WordPress, Wix, or Webflow) and a sharp eye for design using PowerPoint or Canva.

• Systems: Experience with project management tools (e.g., Jira,Smartsheets , or Monday.com).

• Documentation: Advanced skills in the Microsoft Office Suite or Google Suite, specifically Excel for data reconciliation and PowerPoint for client-facing decks.

Attributes & Mindset:

• Meticulous Attention to Detail: You catch the small errors in an invoice or a slide deck that others miss.

• The "Generalist" Mindset: You are equally comfortable auditing a spreadsheet as you are updating a website or writing a process manual.

• Self-Starter: The ability to take ownership of internal projects and remain organised with minimal day-to-day supervision.

Confident Communication: Confident in reaching out to internal teams and vendors at various levels of management.

Our Benefits & Perks

At Engage, we are committed to supporting the complete well-being, health, financial security, family, and professional growth of our team. We believe that our onshore expertise is our greatest asset, and we invest accordingly.

Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling and support for you and your immediate family members.

• Financial Security: We provide comprehensive insurance options to offer you and your family peace of much-needed peace of mind and financial protection.

• Health Insurance Partnerships: Benefit from corporate healthcare rates and support designed to keep you and your family healthy.

Time Away & Flexibility

• Generous Parental Leave: Support for growing families to ensure you can focus on what matters most during life’s big milestones.

Financial & Growth

• Performance Recognition: We celebrate wins. Our team members share in the company’s success through performance-based recognition.

Workplace Flexibility

• Hybrid Work Model: We offer a flexible, modern work environment. While we value the collaboration that happens in our physical spaces, we support remote flexibility to help you balance your professional and personal life.

Why You’ll Love Working at Engage

As leaders in Australian contact centre technology, we celebrate the expertise and diversity of our people. Engage is a place where complex technical challenges meet human-centric solutions. We are proud of our reputation for translating intricate business demands into streamlined success for Australia’s most iconic brands. Here, your contribution is visible, your growth is supported, and your work directly impacts the customer experience of millions.

Belonging at Engage

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive the innovation required to solve complex problems. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

Engage is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. If you require a reasonable adjustment for any part of the application or hiring process, please let your recruiting contact know.

Important Candidate Notice:

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams would be from LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.