Commercial Operations Associate

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

As a Commercial Operations Associate you will work closely with the Funding Manager and team to deliver lending solutions to our customers. You will play a key role in supporting our dealers with inventory finance facilities and maintaining them. Operational success requires building good relationships with stakeholders across the business though strong communication, attention to detail and a consistency to work you do.

RESPONSIBILITIES AND DUTIES:

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities:

· Processing inbound documentation diligently, accurately and efficiently against agreed pricing and terms

· Creating outbound documentation to confirm requests for funding directly with customers and third parties

· Activating assets on the system and ensuring correct payment is made in line with agreed SLAs

· Delivering right first-time actions and services with an error rate of less than 5%

· Analysing daily and monthly reconciliation breaks in line with the Finance and Cash Operations departments to resolve outstanding issues and highlight training needs

· Liaising with internal departments to seek resolution to processing delays thereby aiding customer retention and delivering market-leading customer service

· Adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives

· Completion of any other task requested by line manager that is required to assist in the smooth running of the department and necessary to meet customer needs

Requirements:
At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude.

Experience

Must possess required knowledge and/or qualifications so that the essential functions of the job can be performed.

· Good eye for detail

· Customer Service excellence

· Excellent written and oral communication skills

· Superior problem-solving abilities

· Self-motivated

· Instinctively curious

· Ability to set and manage priorities

· Detail and process-orientated with a focus on accurate and timely outcomes

· Exceptional service orientation

· Ability to operation and help motivate in a team-orientated, collaborative environment

· Exceptional energy levels

· Able to use data to inform and drive decision making

Benefits:
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days paid Volunteering leave to support our local communities
• Vibrant office location in Ancoats