Commercial Operations Analyst (Healthcare Technology) - A203

Work Arrangement: Fully Remote – EST working hours
Job Type: Independent Contractor, Full-time
Work Schedule: US time zone coverage required (EST daytime hours) (9:00 AM – 5:00 PM EST)

Locations:

• LATAM: Mexico City (Mexico), Bogotá (Colombia), Buenos Aires (Argentina), Metro Manila (Philippines), Central Visayas (Philippines), Central Visayas (Philippines)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a fast-growing HealthTech company building AI-powered solutions that automate routine pharmacy workflows and patient interactions. Operating at the intersection of healthcare, artificial intelligence, and operational efficiency, the company is already live with customers nationwide and continues to scale rapidly in a highly regulated, high-impact industry.

Role Overview

The Commercial Operations Associate plays a critical role supporting revenue generation, client onboarding, and internal operations. This role exists to ensure sales execution is disciplined, onboarding is seamless, and internal processes scale efficiently as the business grows. The work is highly execution-focused, cross-functional, and hands-on, with exposure across sales, operations, and customer-facing workflows. This is an ideal role for a proactive, highly organized operator who thrives in fast-paced, early-stage environments and enjoys solving ambiguous problems with ownership.

Your Impact:

You will directly support revenue growth by enabling consistent outbound sales execution and clean pipeline management. You will ensure new customers experience a smooth onboarding process that sets them up for long-term success. Through process documentation and workflow improvements, you will help the company scale efficiently with fewer operational bottlenecks. Your work will improve internal clarity, execution speed, and overall team effectiveness.

Core Responsibilities

Sales Execution & Outreach – 40%

• Build and maintain targeted lists of prospective pharmacy accounts
• Research accounts to identify key decision-makers and stakeholders
• A/B test outbound messaging to improve response and conversion rates
• Manage outbound campaigns and schedule initial sales calls
• Track outreach activity, follow-ups, and pipeline progress with discipline
• Maintain CRM hygiene and support preparation for sales calls and proposals

Initial Client Onboarding – 30%

• Create internal task lists using onboarding templates for signed contracts
• Send onboarding communications, schedule meetings, and coordinate next steps
• Ensure all required information and materials are collected during onboarding
• Support smooth handoffs between sales, product, and customer success teams

Internal Operations & Process Improvement – 30%

• Identify opportunities to streamline workflows and improve efficiency
• Write, document, and maintain SOPs and internal process documentation
• Support general administrative tasks and cross-functional coordination
• Assist with ad-hoc operational projects that support team execution

Requirements:
Must-Haves (Required)

• 2+ years of professional experience (excluding internships)
• Strong problem-solving skills and ability to operate with limited resources
• Excellent prioritization skills with a clear understanding of business drivers
• Comfort working in ambiguous, fast-changing environments
• Strong sense of ownership and accountability for outcomes
• Clear written and verbal English communication skills
• Bachelor’s degree or equivalent educational background
• Proficiency with Google Sheets and/or Microsoft Excel
• Familiarity with AI tools or LLMs such as ChatGPT

Nice-to-Haves (Preferred)

• Experience supporting sales operations or commercial teams
• Familiarity with healthcare, pharmacy, or regulated workflows
• Ability to automate tasks using Python or Excel macros
• Prior experience working at an early-stage startup

Tools Proficiency

Must-Haves (Required):

• Google Workspace
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Google Sheets
• HubSpot or Salesforce
• Slack
• Zoom
• Email
• ChatGPT

Nice-to-Haves (Preferred):

• Python
• Excel macros
• Notion
• Asana
• Trello

Benefits:
• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Top-grading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.