Commercial Loan Servicing Specialist

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

The Commercial Loan Servicing Specialist is responsible for ensuring that Loan Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices. The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Operations, Payment Processing, Collections, Loss Mitigation, Non-accrual and charge off loans, monthly GL certifications, UCC filing and searches through iLien and Tax Service. This may include but is not limited to remittance reconciliation, quality control, data reconciliation, identifying servicing performance irregularities or exceptions. Reviews loan documentation and board loans, and assessing compliance with regulatory guidelines are regular functions performed by the Servicing Specialist.

What You'll Do:

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Support the company's servicing oversight program in evaluating servicing policies, procedures, and process

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Ability to work with Microsoft Excel and Google Sheets performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data

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Review servicer reports and perform testing to ensure loans are serviced in accordance with regulatory requirements

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Review servicing documentation and prepare loan-level analyses as needed

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Title / Escrow company interaction

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Prepare daily reports

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Develop and maintain policy and procedures

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Research and respond to inquiries from suppliers and stakeholders

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Research and resolve member complaints

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Take the lead on servicing the Smartbiz loan clients

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Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system

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Vendor Management

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Insurance Tracking

What You'll Need:

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Minimum of 3+ years of Loan Servicing operations or asset management experience with emphasis on Loan Servicing oversight or Investor Reporting

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Strong Microsoft Excel, Google Sheets, and general Microsoft product proficiency

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Experience with Laser Pro loan documentation (commercial MFR)

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Experience working within DCI or other core platforms for boarding and servicing loans

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Broad-based knowledge of the commercial lending, including detailed knowledge of regulatory requirements for loan servicing (such as flood and HMDA)

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Demonstrated ability to work well with staff clients if needed

• Experience with participation loan processing and SBA knowledge are beneficial

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Proven ability to multitask, work independently, and work effectively with business partners

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Strong communication (written and oral) skills

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Strong analytical ability, good judgment, strategic and multidimensional thinker

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Detail-oriented and organized

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Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures

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Demonstrated problem-solving and decision-making skills

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Team Oriented

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.