Commercial HVAC Service Dispatcher

Main Job Tasks and Responsibilities

Qualify customer information from the CSR, and dispatch to the correct technician

Make outgoing calls to schedule appointments with existing contract customers

Enter new customer information into the system when needed

Update existing customer information as needed

Follow up customer calls where necessary and communicate with techs/managers

Document all call information according to standard operating procedures 

Education and Experience

Proficient in relevant computer applications

Experience with Service Titan preferred but not required

Required language proficiency, along with the ability to enunciate

Knowledge of customer service principles and practices

Knowledge of accounting/billing practices

Knowledge of call center telephony and technology

Good data entry and typing skills (65 WPM minimum)

Knowledge of administration and clerical processes

Key Competencies

verbal and written communication skills

listening skills

problem analysis and problem solving

basic accounting skills

customer service orientation

organizational skills

attention to detail

judgment

adaptability

team work

stress tolerance

resilience

Accepting resumes via email.

Job Type: Full-time

Salary: 18-23 dollars per hour, depending on experience

Job Type: Full-time

Expected hours: 40 – 52 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance

Schedule:

8-hour shift

Day shift

Monday to Friday

Weekends as needed

Work Location: In person