Commercial Coordinator - Food

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Role

We are seeking a detail-oriented and proactive Commercial Coordinator to join our Account Management Team. This is a full-time role based in Karachi, supporting the UAE based Account management team in the Food Vertical. This role will be pivotal in supporting our commercial operations, ensuring smooth execution of partner relationships, and enabling growth across multiple portfolio accounts. The successful candidate will act as the backbone of the team, providing coordination, reporting, and cross-functional support to drive efficiency and excellence in delivery.

What you'll do

• Account & Partner Support

• Assist the Account Managers in day-to-day partner management.

• Coordinate onboarding and operational processes for new enterprise partners.

• Support in maintaining up-to-date partner records, contracts, and commercial terms.

• Ensuring partners are equipped with login credentials and internally raising requests for tablet changes/new tablet requests, ads requests and configurations, sending onboarding documents to the catalog teams to ensure outlets are live on time without default.

• Ensuring campaign activation and deactivation on time.

• Commercial Operations

• Track, monitor, and report on deals, campaigns, and performance KPIs.

• Coordinate and raise promotional campaigns and initiatives, ensuring their participation.

• Ensuring the correct discounts/value are being portrayed on the app and flagging/ rectifying accordingly.

• Ensure timely follow-up on action items and deliverables with stakeholders.

• Escalate technical or operational LIVE issues to relevant teams for resolution and following up with them for resolution.

• Cross-Functional Coordination

• Liaise with internal teams (Operations, Marketing, Finance, Legal, and Product) to support Account Management initiatives.

• Act as the first point of contact for resolving operational or administrative issues.

• Coordinate partner-related campaigns, ensuring alignment across teams and on-time execution.

• Process & Efficiency

• Assist in streamlining commercial workflows and implementing best practices.

• Identify opportunities for improving documentation, reporting, and partner communication.

• Ensure compliance with internal policies and procedures.

What you'll need

• Bachelor’s degree in Business, Economics, or a related field.

• 1–3 years of experience in commercial coordination, account management support, or operations (preferably in tech, FMCG, or e-commerce).

• Strong organizational and multitasking abilities with attention to detail.

• Proficiency in MS Office/Google Workspace (Excel/Sheets, PowerPoint/Slides).

• Excellent communication and interpersonal skills.

• Analytical mindset with the ability to interpret data and generate insights.

• A proactive, solution-oriented attitude with the ability to work in a fast-paced environment.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.

• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

• Explore new opportunities to learn and grow every day.

• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)

• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.