Commercial Contracts Manager

This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their career.

We are seeking an experienced Commercial Contracts Manager to lead contract review, ensuring optimal commercial terms ensuring compliance with legal and regulatory requirements, whilst maintaining strong stakeholder relationships. This role focuses primarily on customer agreements, requiring exceptional commercial awareness, and the ability to balance risk management with business growth objectives.

Key Responsibilities

Contract Review & Risk Management

• Conduct comprehensive reviews of contracts, NDA’s, terms and conditions, and amendments
• Identify, assess, and mitigate contractual risks including liability, indemnification, and performance obligations
• Ensure contracts comply with company policies, legal requirements, and GDPR obligations
• Escalate high-risk or complex contractual issues to senior management and legal counsel

Relationship Support

• Work closely with account managers and sales teams to facilitate smooth contract processes
• Provide commercial guidance during discussions and contract negotiations
• Address queries regarding contractual terms and obligations
• Support contract renewals and amendments to maintain long-term customer relationships

Documentation & Process Management

• Maintain accurate records of all contract negotiations and final agreements
• Develop and update contract templates and negotiation playbooks
• Create contract summaries and risk assessments for internal stakeholders
• Ensure timely contract execution and proper filing of all documentation

Essential Requirements

Qualifications & Experience

• Bachelor's degree in Law, Business, or related field
• Minimum 5 years' experience in commercial contract negotiations, preferably customer-facing
• Proven track record of successful contract negotiations with measurable commercial outcomes
• Strong understanding of commercial law, contract principles, and customer relationship management

Skills & Competencies

• Excellent written and verbal communication skills for customer interactions
• Strong commercial acumen and understanding of pricing structures and business models
• Ability to interpret complex legal terms and explain them in business language
• Proficiency in contract management systems and Microsoft Office suite

Personal Attributes

• Customer-focused approach with strong relationship-building skills
• Confident and persuasive communicator
• Analytical mindset with attention to detail
• Ability to work under pressure and meet tight deadlines
• Professional demeanour suitable for senior-level customer interactions

Desirable Requirements

• Professional legal qualification or contract management certification
• Experience in healthcare, pharmaceutical, or B2B services sectors
• Knowledge of international commercial terms and cross-border agreements
• Previous experience working with enterprise-level customers
• Understanding of SaaS or technology service agreements

Employee Benefits:

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality medical after probation
• Staff discount scheme
• Discounted gym membership​

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

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