Commercial Business Analyst - Telecoms

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on..

We Put People First. It's All About You

As a Commercial Telecoms Business Analyst, you will be the Telco SME for UW, providing vital market insights and leading major industry change projects. We are looking for a proactive, self-starting individual with a "straight shoulders" mentality—someone who takes full responsibility for challenges and sees them through to completion. You should be a confident communicator and an open listener who is naturally curious about data and how it can inform customer-centric decisions.

We deliver progress. What you’ll do and how you will make an impact.

You will drive the evolution of our Telecoms offering by leading industry change projects and identifying opportunities for continuous improvement within our systems and processes.

Your responsibilities will include:

• Leading industry change projects, such as the decommissioning of legacy services, customer migrations and Exchange Exit/Evolution.
• Acting as a Telco SME, providing market insights to the Product and Operational teams.
• Managing third-party relationships, including ongoing account management and due diligence for new suppliers.
• Performing small-scale trials with Telco suppliers to determine the viability of new products.
• Translating technical design documents into clear business requirements.
• Maintaining regulatory knowledge by attending industry calls and cascading insights to relevant stakeholders. You'll work with the Regulatory teams to implement industry wide regulatory change into Operational processes

 

We work together. Your team and the people you will work with...

As part of the Commercial Telecoms team, you will act as the primary interface between the Commercial, Product, and Technology departments. You will collaborate with a wide range of internal stakeholders, including Marketing, Legal/Privacy, Operations, and Learning & Development. Externally, you will manage relationships with third-party broadband suppliers and represent UW on industry calls to maintain our regulatory and market standing.

To be successful in this role, you will need:

• Experience in implementing and running industry-related commercial programmes within Telco or other heavily regulated domains.
• Business Analysis expertise, with the ability to gather requirements, map processes, and translate technical designs into clear business needs.
• Project Management skills to manage complex industry projects from start to finish.
• Commercial Acumen to balance financial impact with customer experience.
• Data Literacy with the ability to navigate datasets to pull actionable insights.
• Relentless Standards and a high level of attention to detail.
• Communication Skills across verbal, written, and presentational formats.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!

You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.